Smartsoft (Australia) Pty Ltd

Smartsoft's Front Desk^®
For a copy of the Front Desk^® 2008 manual in pdf format click here.

Obtain support by contacting Smartsoft at any time by

Telephone:
Australia:
1800 18 18 20
International:
+ 61 8 8361 2666
Fax:
Australia:
1800 18 18 30
International:
+ 61 8 8364 4760
Email:
General enquiries

Support and Training :
Front Desk Practice Management System^®

With your purchase of the Front Desk Practice Management System^® license you will receive software support and free upgrades for the initial 6 months of purchase, 3 x 1 hour training sessions, assistance with installation and a printed manual.

You may contact us for technical or helpdesk support at any time via fax, email or phone. During the training and installation period Smartsoft will initiate any phone calls that are required.

After the initial 6 months, you may choose to extend your Support & Upgrades for Front Desk^® by taking up our Front Desk^® Extended Care Plan.

Extended Care Plan
Upgrades
Regular updates to Front Desk^® ensure that your investment is protected by continually improving the system and adding new functionality to keep up with changes in practice management requirements.

Regular software updates can be downloaded directly from our website. We also provide a cd upgrade sent to all users with a current Care Plan annually.

Technical Support
  Priority technical telephone, fax, mail and email support at no
additional charge
  Prompt response to any query raised in connection with the
Front Desk Practice Management System^®
  Assistance with the correct operation of Front Desk^® on
your hardware
  Assistance with installation and re-installation of software
as required
  Reduced fees on software development consulting services
for specialised Front Desk^® add-ons & specific reporting by
our development team
  After hours emergency support available at most times

Help Desk Support
Priority telephone help desk support and advice for your staff
during business hours
Reduced fees for training of new staff members or
refresher courses

Additional Items
  Ability to extend your practice with the purchase of additional
Network Licenses
  Additional clinic licenses may be purchased at a reduced fee
for other practices owned by the same principals
  Your feedback and suggestions regarding the software are
taken into consideration for future upgrades.