Support and Training :
Front Desk Practice Management System®
With your purchase of the Front Desk Practice Management System® license
you will receive software support and free upgrades for the initial 6 months of
purchase, 3 x 1 hour training sessions, assistance with installation and a printed
manual.
You may contact us for technical or helpdesk support
at any time via fax, email or phone. During the training and installation period
Smartsoft will initiate any phone calls that are required.
After the initial 6 months, you may choose to extend your Support & Upgrades
for Front Desk® by taking up our Front Desk® Extended Care
Plan.
Extended Care Plan
Upgrades
Regular updates to Front Desk® ensure that your investment is protected
by continually improving the system and adding new functionality to keep up with
changes in practice management requirements.
Regular software updates can be downloaded directly from our website. We also provide
a cd upgrade sent to all users with a current Care Plan annually.
Technical Support
 Priority
technical telephone, fax, mail and email support at no
 additional
charge
Prompt
response to any query raised in connection with the
Front
Desk Practice Management System®
Assistance
with the correct operation of Front Desk® on
your
hardware
Assistance
with installation and re-installation of software
as
required
Reduced
fees on software development consulting services
for
specialised Front Desk® add-ons & specific reporting by
our
development team
After
hours emergency support available at most times
Help Desk Support
Priority
telephone help desk support and advice for your staff
during
business hours
Reduced
fees for training of new staff members or
refresher
courses
Additional Items
Ability
to extend your practice with the purchase of additional
Network
Licenses
Additional
clinic licenses may be purchased at a reduced fee
for
other practices owned by the same principals
Your
feedback and suggestions regarding the software are
taken
into consideration for future upgrades.
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