This file summarises the changes made between Front Desk 15.0.0 and 16.5.5 If you are running Front Desk multi-user, please ensure that you run the upgrade on all of your computers. Front Desk must be closed on all computers before running this upgrade. Run the upgrade on one computer with Front Desk installed, then start the Front Desk software on this computer as normal. When the program starts (first time only), your database may be upgraded which could take a few minutes to complete. You can now proceed to upgrade Front Desk on your other computers. -------------------------------------------------------------------------------- Enhancements Made 16.5.4 PATIENT SEARCH - Enhanced the patient search window, so that changing the "Search on" criteria doesn't clear the current search characters. 16.5.3 MEDICARE / DVA PAYMENTS REPORT - The Medicare / DVA Payments Report will now print the practitioner's provider number next to each payment run number, to make it easier for practices to reconcile payments against bank statements. TREATMENT PLANS - It is now possible to automatically include details of treatment plans in standard letters by using the following new letter tags: Start Date: <> Alert: <> Current Treatments: <> No of Treatments: <> Alert Value: <> Current Value: <> Value of Treatments: <> APPOINTMENTS - The patient's Appointments tab is now ordered with the most recent appointment on top by default, but this can be changed to whichever order you choose by clicking the title of the grid. 16.5.2 SPLASH AND ABOUT SCREENS - Updated logo and font on Splash and About screens. APPOINTMENT BOOK COLOURS - Removed the restriction when editing Appointment Book colours. Users can define custom colours for the Appointment Book, appointment types, rules, statuses, and holidays. - Custom colours will now be saved once they have been set up, meaning the same colours are used across all colour selection dialogs in Front Desk. PATIENT BOOKING GATEWAY - The Patient Booking Gateway will now prevent users from booking themselves into classes scheduled earlier on the same day. 16.5.1 MAILCHIMP INTEGRATION - Improved speed of MailChimp upload. - Improved MailChimp upload progress bar. 16.5.0 RECEIPTS / ACCOUNTS / PAYMENTS - Added the ability to email receipts, accounts and payments at the time of billing. - Front Desk will remember each patient's receipt preferences, and default to these settings next time the patient is billed. - Added a new "Receipt / Bill / Payment" section on the Defaults tab in System Information. Added an option to "Email Receipt / Bill / Payment". Also added the ability to select a default email template for emailing receipts. - Moved the "Print Receipt / Bill / Payment" option from the Options tab to the Defaults tab. - Added a "Default Template for Email Receipts" option to the practitioner's file. When set, this overrides the practice default. - When emailing a receipt, if the email address is changed to one not already recorded on the patient's file, Front Desk will give the user the option to automatically change the patient's email address on their file. APPOINTMENT CANCELLATION NOTIFICATIONS - Added the ability to automatically send a cancellation notification email when an appointment is cancelled. This option can be found on the general tab of the practitioner's file. The practitioner must have a valid email address for this to be enabled. - Each time a user deletes an appointment they are given the option to email a notification to the practitioner. The option is automatically selected for practitioners who have it enabled on their file. Practitioners without an email address won't see the option at all. - Cancellation emails are not sent if a past appointment is deleted. - It can be turned off completely by disabling it on the Warnings tab of the Appointment Book tab in System Information. ITEM REPRINT - Redesigned the Item Reprint window. - Added Print and Email options (previously, Print was the default behaviour). SMS SENDER - Added the ability to send a Sender ID with SMS messages. When this is used, messages on the recipient's phone will appear to have been sent from this ID. The Sender ID can be up to 11 characters long, and cannot contain spaces. - This option can be enabled on the SMS tab in System Information. - Replies to SMS messages which include a Sender ID cannot be returned to Front Desk, however if a mobile number is entered as the Sender ID, replies will be returned to this number instead. If you would like replies to be returned to your mobile, the mobile number must include the international dialling code for Australia. e.g. "61400123456". - Please note: this feature is only available for Front Desk users in Australia. PATIENT BOOKING GATEWAY - Added the ability to display appointment fees on the Patient Booking Gateway. To allow this, it is now possible to link Appointment Types to Item Codes. Currently this only affects the Patient Booking Gateway. - Created a Patient Booking Gateway tab on the Edit Appointment Type window and moved the Patient Booking Gateway settings to there. Users can set a different default item code per practitioner per appointment type. - Added a Show Appointment Fees option to the Edit Profession window. When enabled, a warning message will be displayed if item codes have not been linked to appointment types. Any appointment types which aren't linked to an item code are highlighted in red. - Added a "Display fees for guest bookings" option to the Guest Bookings tab in Patient Booking Gateway Configuration. When enabled, the user must select a fee category to be used for guest patients. - Added "Allow Booking Gateway to be embedded in an existing website" option to the Defaults tab in Patient Booking Gateway Configuration. - Added a Google Analytics tab to Patient Booking Gateway Configuration. This provides the user the option to add Google Analytics JavaScript to track website activity. - Added the ability to edit appointment types directly from the Edit Profession window. - Added the ability to prevent selected class types from being displayed in the Patient Booking Gateway. This can be configured on the Classes tab in Patient Booking Gateway Configuration. - On the patient file, renamed the "Allow patient to book in all Group Appointments" option to "Use practice default settings". - When matching new Patient Booking Gateway registrations to existing patients, archived patients will now be ranked lower than other patients. Archived patients will also be displayed in grey. - On the Linked Patients tab on the patient file, Front Desk will now display the file number and date of birth of linked patients, along with their name, to make them easier to identify. - It is now possible to double-click on the name of a linked patient to bring up their patient file. - When a linked patient has been created via the Patient Booking Gateway, Front Desk will display the name of the main account holder in the Messages section of the Appointment Book, and when processing the new patient. TYRO HEALTHPOINT - Added a "Tyro Only" option to the payment amount drop-down list on the Billing and Payment windows. This option allows the gap to be left unpaid when you don't know how much the health fund rebate is going to be. - Added health.com.au to the funds recognised by Tyro HealthPoint claiming. MEDICARE EASYCLAIM - Added the ability to submit an LSPN (Location Specific Practice Number) when using Medicare Easyclaim (for both HICAPS and Tyro). This is required for Medicare to pay some diagnostic imaging service claims (e.g. X-rays). This is submitted automatically for all Diagnostic Imaging Service items. - On the practitioner file, the practitioner's provider number will now be checked to ensure it's valid when Medicare Easyclaim is enabled. Previously, this check would only take place on systems with Medicare Online Claiming. APPOINTMENTS - Double-clicking on an appointment on the Appointments tab of the patient file will now take you to the correct location in the Appointment Book. - Improved speed when printing appointments from the Appointments tab on the patient file when group appointments are included. SMS / EMAIL - Added a progress bar when preparing to send a batch of emails or SMS from patient reports. REPORTS - When producing reports, all report functions will now be disabled until the report is complete to prevent errors occurring. iCALENDAR - Improved the speed of iCalendar integration, especially for clinics with a large number of group appointments. SPLASH AND ABOUT SCREENS - Updated font and copyright on Splash and About screens. EFTPOS PAYMENTS - When attempting to process EFTPOS payments for multiple accounts (HICAPS) or multiple merchant IDs (Tyro), Front Desk will now display a more user- friendly message. USER ACCESS SECURITY - Front Desk will now record in the audit log any time a new user is added. - Front Desk will now record in the audit log any time a username or password is changed. - Front Desk will now record in the audit log any time a user's access settings are modified. - Moved "Events" from "Patient File" to the "System Setup" section. AUDIT LOG - Added IP Address field to the Audit Log. BILL / PAYMENT - Rearranged the buttons at the bottom of the Bill and Payment windows. 16.4.0 FRONT DESK 2015 - Updated version to Front Desk 2015. MAILCHIMP INTEGRATION - Front Desk now has MailChimp integration. This allows a Front Desk user with a MailChimp account to upload their patient list to MailChimp for the purpose of sending out marketing campaigns. - Front Desk will keep track of modified, archived or deleted patients, and keep MailChimp in sync with these changes. - Front Desk also supports MailChimp segments as an easy way of sending out campaigns to groups of patients, e.g. use the Active / Inactive Patients report to select patients who haven't been to your practice recently, or use the Patient List to select patients based on their tracking categories. - MailChimp provides customers with an "API key" which should be entered into Front Desk on the MailChimp tab in System Information. Clicking the "Connect to MailChimp" button will verify your API key and retrieve account information from MailChimp. - Front Desk displays MailChimp lists on the MailChimp tab in System Information (lists must be created on the MailChimp website). One MailChimp list must be selected to sync with your Front Desk patient list. - We recommend setting up one MailChimp list. This will contain all of your Front Desk patients. - Users can choose whether to upload all patients, or to exclude archived patients. - Before syncing your patient list with MailChimp, Front Desk will check for any patients who have the same email address. Because you can't have duplicate email addresses in your MailChimp list, Front Desk will prompt you to select a main contact for all email addresses used by multiple patients. The main contact is the one whose details will be sent to MailChimp, e.g. if you have a family all of whom have the same email address, you might select one of the parents to be the main contact. - If you choose not to select a main contact for an email address, no patients with that email address will be synced to MailChimp, and you will be prompted again next time Front Desk performs a sync. - There is a MailChimp button, located next to the Email field on the General tab of the patient file (for patients where a duplicate email address exists). This allows you to change the main contact for the patient's email address. - To unsubscribe a patient from MailChimp, untick the MailChimp checkbox on the General tab of the patient's file. Patients unsubscribed in this way can be re-subscribed at a later date by checking this option again. - Patients who have chosen to unsubscribe from your mailing list via MailChimp (by clicking unsubscribe in the email), or who have been automatically unsubscribed because emails to their address were bouncing, cannot be resubscribed to MailChimp through Front Desk. - Segments can be viewed and created by clicking the MailChimp button on the Recall Patient List, Active / Inactive Patients report, Birthday List, Patient Referrals report, Patient List, and Events Report. - Front Desk allows you to view your existing segments, add new segments, reset, and delete segments. The "Add to Segment" option adds all of the patients generated by the Front Desk report to the selected segment. - Before adding patients to a segment, Front Desk will perform a sync with MailChimp. - Front Desk sends the following fields to MailChimp: Title, first name, surname, preferred name, address lines 1, 2 and 3. These fields can be used in MailChimp emails using MailChimp's merge tags. - Added two new user access security options: "Allow access to MailChimp configuration (System Information)" and "Allow access to MailChimp segments via Front Desk reports". These options can be found on the Reports / Exports tab in Access Security. By default, both options are turned on for all users. SECURITY - Renamed the Reports tab to "Reports / Exports" in Access Security. Added a MailChimp section. STANDARD SMS REPLIES - Standard SMS replies to SMS reminders for patients in group appointments will now change the group appointment status for those patients. Previously this would only work with single appointments. TRANSACTIONS - Improved speed of patient's Transactions tab for clinics with a large number Medicare Online claims. TYRO - Added support for the latest version (1.2.37) of the Tyro Terminal Adapter software (TTA). Tyro users must install the latest version of the TTA to continue using Tyro integration. - The Tyro HealthPoint report will now display the correct health fund name for non-consolidated health funds. Previously it would display "Unknown Fund". Please note: this does not apply to health fund claims processed prior to installation of this version. MEDICARE ONLINE - This version includes the November 2014 Medicare Benefits Schedule. SMS / EMAIL REMINDERS - Added filters for Appointment Type and Appointment Status when sending SMS/Email Reminders. CLINICAL NOTES - Added option to print the Last Modified date on Clinical Notes. 16.3.0 HICAPS - Front Desk is now compatible with the latest version of HICAPS Connect (1.0.3.32). In this version, HICAPS have added compatibility with Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2. - To continue using HICAPS integration after upgrading Front Desk, users must also upgrade their HICAPS Connect software. - Users with HICAPS integration enabled will be prompted to download the HICAPS Connect update when they run Front Desk. - Front Desk will now give users the option to download HICAPS Connect if they enable HICAPS integration on a computer without a HICAPS Connect installation. - Renamed the HICAPS Reports Only option in System Information to HICAPS Reports. This option is always set when HICAPS health fund claiming is enabled. It can be turned on regardless of the terminal type. GROUP APPOINTMENTS - When adding patients to a recurring group appointment, added the ability to select which appointments the patient should be added to. By default all future group appointments in the schedule will be selected, except those which are already full. It is possible to select the full group appointments as well. Doing this will automatically increase their maximum class size. - When setting up a recurring group appointment, changed the behaviour when using the "End by date" option to prevent the appointment list from updating while the user is typing a date. - When setting up a recurring group appointment, set minimum and maximum allowable dates, to prevent accidentally entering past dates, or dates more than 50 years in the future. - When deleting a group appointment from the group appointment recurrence tab, Front Desk will now only ask for a reason for deleting the appointment if the "Reason required for deletion" option is set. TYRO - Added a Tyro HealthPoint Reports option in System Information. This option is always set when Tyro health fund claiming is enabled. It can be turned on regardless of the terminal type. Previously the Tyro HealthPoint Report was only available on PCs with Tyro integration. SMS / EMAIL REMINDERS - Added <> and <> letter tags when sending SMS / Email appointment reminders. These can be used instead of <> and <>. These tags will be replaced with the details of all appointments in the list. This is especially useful when selecting a date range in which a patient has multiple appointments. MEDICARE / DVA ONLINE - Updated the Bulk Bill Declaration (DB4) to meet Medicare's latest requirements. - Updated the DVA Health Practitioner Service Voucher (D1216S) to meet DVA's latest requirements. - Updated the Patient Claims Lodgement Advice to meet Medicare's latest requirements. - Updated the Patient Claims Statement of Claim and Benefit Payment to meet Medicare's latest requirements. - These changes to statements and declarations have been approved by the Department of Human Services. - Added the ability to submit an LSPN (Location Specific Practice Number) as part of patient and bulk bill claims. This is required for Medicare to pay some diagnostic imaging service claims (e.g. X-rays). This is submitted automatically for all Diagnostic Imaging Service items. - Added LSPN to the Medicare tab on the Practitioner's file. ITEM CODES - Removed "Options" section for Item Codes, and added new sections for GST and Medicare / HICAPS / Tyro options. - Added "Diagnostic Imaging Service" option to Item Codes. This is a Medicare Online option. When checked, an LSPN will be submitted with Medicare Online claims. PATIENT BOOKING GATEWAY - Added a long description field for appointment types. This can be used to display a more detailed description of the appointment to patients using the Patient Booking Gateway. - Added a long description field for class types. This can be used to display a more detailed description of the class to patients using the Patient Booking Gateway. - Added the ability for patients to add notes to their appointments / classes via the Patient Booking Gateway. These notes are displayed to the practice in a read-only field ("Patient's Notes") when editing an appointment. They are also displayed in the tooltip when hovering the mouse over the appointment. - Added "Guest Bookings" tab to Patient Booking Gateway Configuration. - Added "Allow guests to cancel appointments" option to Guest Bookings tab. - Added "Allow guests to book subsequent appointments or classes" option to Guest Bookings tab. - Added "Allow guests to reschedule appointments" option to Guest Bookings tab. - Moved "Guest Bookings" section from "Classes" tab to "Guest Bookings" tab and renamed it "Group Appointments / Classes". - When the "Allow patient to book in the following classes" option is selected on Patient -> Appointments -> Patient Booking Gateway -> Group Appointments, the user will now be forced to select at least one class type from the list. PRINT APPOINTMENTS - Added extra options to the Print Appointments function on the patient's Appointments tab. Users can now choose to print appointments, group appointments, or both, and can also select a class type. - The report will now have the selected options printed at the top. APPOINTMENT BOOK RULES - When adding / editing rules, if a practitioner is selected who hasn't been added to the Appointment Book, a message will be displayed. 16.2.3 TRANSACTIONS - Improved speed of the Transactions tab on the Patient file, especially when unticking the "Outstanding Transactions Only" option on files with a lot of linked accounts. EVENTS - On the Events tab on the Patient file, removed the highlight colour in the grid to make it easier to view colour-coded event types. 16.2.2 APPOINTMENT BOOK - Improved speed of Appointment Book when changing between practitioner or practice group tabs. This improvement will be especially noticeable on larger databases. - When moving an appointment made via the Patient Booking Gateway, Front Desk will now remember that it's a Patient Booking Gateway appointment. Previously, this information was being lost if the appointment was rescheduled through Front Desk. CLINICAL NOTES - Added Default Clinical Notes Type option to the General tab on the Clinical Notes tab of the practitioner file. - Added "Quick Add" button. This will create a new Clinical Note using the practitioner's default Clinical Notes Type, if one has been set on the practitioner file. This speeds up the Clinical Notes entry process - it means the practitioner doesn't need to select a Clinical Notes Type every time they add a new note. - Renamed "Add" button to "New Note". - Added a new security option - "Edit Clinical Notes practitioner" on the Clinical Notes tab in Security - User Access. This option is turned on by default. Turning this option off prevents users from changing the practitioner's name recorded with each Clinical Note. Users with this option turned off must enable "User is a practitioner" in order to add new Clinical Notes. - Added the ability to set a default font per Clinical Notes Type per practitioner. Previously it was only possible to have a single default font for all Clinical Notes Types. TYRO INTEGRATION - Removed the option to disable EFTPOS integration when Tyro integration is enabled. - When submitting a Tyro HealthPoint claim, if a profession hasn't been set for the practitioner an error message will be displayed and the claim will not be submitted. TYRO HEALTHPOINT REPORT - Added a Tyro HealthPoint Report to be used when reconciling health fund payments. This can be found under the Reports menu for clinics with Tyro integration. HICAPS - Changed the declaration printed on HICAPS receipts for Store and Forward claims (when printing HICAPS receipts through Front Desk instead of through the HICAPS terminal). PAYMENTS - Increased the height of the Payments window. - Added ability to resize the height of the Payments window. WRITE OFF / FEE REDUCTION - Increased the height of the Write Off / Fee Reduction window. - Added ability to resize the height of the Write Off / Fee Reduction window. APPOINTMENT BOOK RULES - When adding a rule for a specific practitioner, the practitioners are now listed alphabetically. STANDARD LETTERS - Increased the height of the patient letters window (on the patient's Billing Details window). PATIENT BOOKING GATEWAY - On the Defaults tab in Patient Booking Gateway Configuration, changed "Allow first appointment to be made via Patient Booking Gateway" to "Allow verified patients to make first appointment". - Front Desk will allow the Website Address on the Clinic Details tab of Patient Booking Gateway Configuration to begin with "https://". Previously this was restricted to "http://" only. RESTORE FROM BACKUP - Front Desk will now display a user-friendly message when attempting to restore a backup from SQL Server 2000 into SQL Server 2012 or SQL Server 2014. FRONT DESK LOGINS - Added a Refresh button to the Front Desk Logins window (accessed via the Network tab in System Information). TRANSACTIONS - Altered layout of Edit Date of Entry window. 16.2.1 TYRO INTEGRATION - Front Desk now has Tyro certification, giving users the option to integrate with a Tyro terminal. - Tyro terminals are an alternative to HICAPS. EFTPOS, private health fund, and Medicare EasyClaim claims can all be processed through a Tyro terminal. - EFTPOS and private health fund transactions processed through Tyro can be viewed by selecting Tyro Transactions from the System menu. - Easyclaim claims can be viewed by selecting Medicare Easyclaim Claims from the System menu. - Please contact Smartsoft for further information about integrating Front Desk with Tyro. SMS - Improved SMS sending to allow Front Desk to reconnect to the Smartsoft SMS server after a temporary connection issue (e.g. if after a loss of internet connection). 16.2.0 APPOINTMENT BOOK - Added the option to view available resources in the Appointment Book. If the user selects an area of the Appointment Book and hovers the mouse over the selected area, the resources available at that time will be displayed. Available resources will also be displayed in the tooltip of an Appointment, Group Appointment, or Casual Appointment. - This option can be turned on by checking "Show available resources on Appointment Book", which can be found on the Appointment Book tab in System Information. ITEM GROUPS - Added the ability to group item codes together for the purpose of reporting. The Billings Report and the Patient Referrals Report have been modified to allow filtering by Item Group. - Item Groups can be created by selecting Item Codes and then Item Groups from the File menu. BILLINGS REPORT - Added the ability to filter the Billings Report by Item Group. PATIENT REFERRALS REPORT - Added the ability to filter the Patient Referrals Report by Item Code, Schedule, or Item Group. PATIENT BOOKING GATEWAY - Added a Linked Patients tab to the Patient Booking Gateway tab on the Appointment Book tab on the patient file. This allows patients to be linked so that a patient with a Patient Booking Gateway login can make appointments on their behalf. This is useful for families as it will allow parents to book appointments for their children. - Added "Allow first appointment to be made via Patient Booking Gateway" option to the Defaults tab in Patient Booking Gateway Configuration. This option is turned off by default. - Added two new email templates - Your Future Appointments, and Your Future Classes. SMS REMINDERS - Added the ability to set up standard SMS replies which will automatically change the patient's appointment status. E.g. Front Desk can be set up to change the appointment status to "Confirmed" if the patient replies "yes" to their reminder. This can be configured by selecting Standard SMS Replies from the System menu. PAYMENTS - Added "Rebate Only" to the payment options on the Payment screen. EMAIL - Improved compatibility with Office 365 when sending emails using MAPI. CLINICAL NOTES - Added an "Auto Fit" button to the toolbar for Charts. When this is turned on Front Desk will stretch the image to fit the available area. Previously, this was the default behaviour. Turning off Auto Fit improves the accuracy of the drawing tools. Front Desk will remember the Auto Fit setting for each note. - Added "Auto Fit Chart images by default" to the Clinical Notes tab in System Information. This is turned off by default. 16.1.0 iCALENDAR INTEGRATION - Added iCalendar integration to the Front Desk Web Appointment Book. iCalendar is a common calendar format used by many calendars over different platforms and operating systems. This integration allows a practitioner's appointments to be viewed on compatible applications, such as (but not limited to) Microsoft Outlook and Apple Calendar (iPhone, iPad and Mac OS). Once this has been set up, the appointments are regularly synced to your external calendar application. - iCalendar settings can be found on the Appointment Book tab of the Practitioner file. - Note: iCalendar synchronisation is one-way only; changes made to appointments in external applications are not synced back to the Front Desk Appointment Book. - Limitations: currently Google Calendar is not supported as it uses a slightly different format. For setup information go to http://www.smartsoft.com.au/FAQs/iCalendar TIME MANAGEMENT REPORT - Added "Exclude Casual Appointments" option to the Time Management Report. This option is selected by default. - Added the ability to export the Time Management Report to Excel or CSV. BPAY - Added the option to accept credit card payments when using BPAY®. This option can be found on the Banking tab in System Information, and also on the Banking tab when editing a practice group. This is turned on by default. The text printed on Statements / Invoices is dependent on this option. - Updated the BPAY® logo and text on Statements and Invoices. LETTER TAGS - Added <> letter tag. This can be used in Standard Letters, emails, SMS and Clinical Notes. - Added gender specific letter tags to SMS and email. These were previously available only in Standard Letters and Clinical Notes. These tags include: <>, <>, <> and <>. RECALL PATIENT LIST - Added Gender to the Excel and CSV export. - Added Gender to mail merge. PATIENT BOOKING GATEWAY - Modified Front Desk to allow a patient who has already been sent a Patient Booking Gateway login request to register as a new patient through the Patient Booking Gateway. CANCELLATIONS AND RESCHEDULES - Front Desk now records users who cancel or reschedule appointments on the Cancels/Reschedules tab on the patient's Appointment Book tab. This information can also be viewed by using the Edit Cancels / Reschedules function in the Appointment Book. APPOINTMENTS REPORT - Cancellations and reschedules in the Appointments Report can now be filtered by username. Previously, filtering this report by username would show all cancellations and reschedules. PRACTITIONER - Added an email address field to the practitioner file. 16.0.1 CLINICAL NOTES - Added the ability to insert Clinical Symbols and Merge Fields into a text form-field in a protected document. 16.0.0 SPLASH SCREEN / ABOUT SCREEN - Updated graphics for version 16. APPOINTMENT BOOK - Added an icon to appointments that have been made via the Patient Booking Gateway. GROUP APPOINTMENTS - Added an icon to group appointments that have been made via the Patient Booking Gateway. WEB APPOINTMENT BOOK - Added "Show Warnings on Web Appointment Book" option. This can be found on the Options tab in System Information. SYSTEM INFORMATION - Rearranged the options on the Options tab. - Moved "Remove Reminder (SMS/Email) when Reminder sent" from Options tab to Defaults tab. HELP FILE - Updated help file. 15.7.0 MEDICARE / DVA ONLINE - This version includes the November 2013 Medicare Benefits Schedule. CLINICAL NOTES - It has been made easier to continue typing after pressing a Clinical Notes Quick Button. 15.6.0 PATIENT RECALLS - Added the ability to add recurring recalls. This is done by adding or editing a recall on the Recalls tab on the patient's file. Recalls can be scheduled daily, weekly, monthly or yearly. - Redesigned the Patient Recalls tab. - Added a tooltip to the Patient Recalls tab. When hovering the mouse over the recall date, the time until that recall will be displayed to the user. - Added "Future Recalls Only" checkbox to the Patient Recalls tab. By default this is ticked and will only show future recalls. Unticking this option allows users to see older recalls as well. - Added FileNo and RecallNotes fields to the Excel and CSV export. - Added FileNo and RecallNotes fields to mail merge. QUOTATIONS - Updated the buttons on the Add / Edit Quotation window. PATIENT BOOKING GATEWAY - A message will now be displayed if changes are made to the link expiry times to inform the user that their email templates may need to be updated. 15.5.3 PATIENT BOOKING GATEWAY - Added "Show appointment duration" option to the Defaults tab in Patient Booking Gateway Configuration. This is turned on by default. - Added the ability to change the length of time before an emailed password reset link or login request link expires. These settings can be changed on the Email tab in Booking Gateway Configuration. - Moved Theme Colour from the Defaults tab to the Clinic Details tab in Patient Booking Gateway Configuration. - When a patient clicks on an expired link, they will now be given the option to request a new login activation. If they choose to do so, a message will appear in the Messages section of the Appointment Book. Double clicking this message will resend the patient's activation link. EMAIL - Optimised email for clinics with large templates who are connected over a VPN. - Optimised Standard Email templates for clinics with large templates who are connecting over a VPN. APPOINTMENT BOOK - Updated the calendar buttons in the Appointment Book. MEDICARE ONLINE CLAIMING - Front Desk will now display a warning message if a user tries to delete a transaction which is part of a Medicare/DVA Online claim (if the claim itself has been deleted). It's not possible to delete a submitted transaction unless the Medicare/DVA Online claim has already been deleted. RECALLS - Updated buttons when adding or editing a recall. 15.5.2 WINDOWS 8.1 - Front Desk is compatible with Windows 8.1. CLINICAL NOTES - Added Quick Buttons to Clinical Notes. - This allows users to quickly insert standard text into the current Clinical Note by pressing a button. - Button sets can be created, and practitioners can have access to one or many sets of buttons. This allows individual practitioners to customise their own buttons. - Quick Buttons are set up by going to Clinical Notes Quick Buttons on the System menu. - Each button set can have up to 10 columns of buttons. - In Clinical Notes, Quick Buttons are displayed by pressing the "star" button on the right-hand side. Quick Buttons are displayed in the same space used for previewing attachments, or displaying X-ray thumbnails. - Added the ability to view all of a patient's Clinical Notes attachments by clicking the attachments icon (paper clip) on the right-hand side. - Replaced the "Show X-rays" checkbox with an X-ray thumbnails button on the right hand side of Clinical Notes. - Added the option to turn off the Practitioner Queue in Clinical Notes. This option can be found on the Clinical Notes tab in System Information. - Made some optimisations to improve the speed of opening Clinical Notes. PRACTITIONER QUEUE - The Practitioner Queue can now be opened independently of the Appointment Book, or Clinical Notes. There is a Practitioner Queue option on the File menu, and a new Practitioner Queue icon next to the Patient file icon on the toolbar. The Practitioner Queue window can be positioned wherever the user likes, and can also be docked to the left and right sides of the screen. - Access to the Practitioner Queue in Clinical Notes is now controlled by the Practitioner Queue option on the Appointment Book tab in Access Security. TRANSACTIONS - Improved speed of the Transactions tab on the Patient file for clinics using Medicare Online Claiming integration. TREND ANALYSIS - It is now possible to set the date range in Trend Analysis to the start of the financial year in which the first Front Desk transaction was recorded. Previously, it was only possible to go back 5 years from the current date. EMAIL - Improved compatibility with Outlook 2013 when sending emails using MAPI. - Front Desk used to prompt for the user to enter an email address when sending an email from the patient's file, if the email field on the General tab was empty. Removed this. HELP - Updated the Front Desk help file. 15.5.1 LABEL PRINTING - Added DYMO® LabelWriter integration to File Labels on the Billing Details tab on the patient file. - The DYMO LabelWriter integration requires the user to have installed DYMO Label Software version 8.3 (minimum). Version 8.5 of this software can be downloaded from: http://download.dymo.com/Software/Win/DLS8Setup.8.5.0.exe During our testing we have found that the DYMO Label Software does not work on some computers. Smartsoft cannot provide support for DYMO software. - Added the ability to alter patient label contents. Users can choose from File Label (old settings), Patient Address, Billing Address, Next Appointments or Custom. These options are available after clicking File Label on the Billing Details tab on the patient file. EMAIL - Added email address selection drop-down lists when sending emails from invoice/statement/receipt previews, Clinical Notes print preview, and standard letters generated from the patient file. 15.5.0 CLINICAL NOTES - Added configurable Clinical Notes Types. These replace the old Treatment, History and Chart types. By default, Treatment, History and Chart are still available, but these can be edited, and new types added. This configuration option can be found by selecting Clinical Notes Types from the System menu. - When adding a new Clinical Note, users will be given the option of adding a standard (text based) note, or a chart. They can then select from a list of note types, or allow Front Desk to use the default type. - Added Clinical Notes Conditions. These can be used to categorise and colour- code Clinical Notes, making it easy for the practitioner to see at a glance the condition being treated. Conditions can be added by selecting Clinical Notes Conditions from the System menu. Conditions are enabled by default, but this feature can be turned off on the Clinical Notes tab in System Information. - Conditions can also be added from within Clinical Notes, by selecting from the drop down list. - Clinical Notes Conditions can also be restricted by practitioner. - When viewing Clinical Notes, there are two new drop-down lists at the top left, which can be used to filter the current view by Type and Condition. - Added a preview panel for Clinical Notes Attachments. When viewing a Clinical Note with attachments, selecting one of the attachments will now display a preview of the file on the right-hand side of the screen. This can be hidden by clicking the X, and shown again by clicking the Preview button. Files that can be previewed include PDFs, Word documents, Front Desk Documents, text files and image files (JPEG, PNG, TIFF, GIF, BMP). - Added the ability to open patient X-rays from within Clinical Notes. Clicking "Show X-rays" will display X-ray thumbnails. Double clicking on a thumbnail will open it in its own window. The position of this window is remembered by Front Desk, so it can be set to always open on a second monitor (for example). - Added the Practitioner Queue to Clinical Notes. This displays the Practitioner Queue from the Appointment Book for the practitioner who is currently logged in. By default, the Practitioner Queue is turned off, but users will see the number of patients in the queue at the bottom left of the Clinical Notes window. If there are patients in the queue, clicking the up arrow will display the queue. - Double-clicking on a patient in the queue will open up the Clinical Notes for that patient. - There is a privacy option on the Practitioner Queue, which will hide patient names and photos. - Double clicking on a Chart will open the image in a full screen image editor. - The time since the treatment/modified dates will now be displayed at the top of each note. - When hovering the mouse over the list of Clinical Notes (on the left hand side), the treatment and modified dates, and the time that has elapsed since those dates will be displayed. - Added some details to the dialog displayed when deleting a Clinical Note. - When deleting a Clinical Note which has multiple revisions, the user will now be informed that only the most recent revision will be deleted. - Added tooltips to the font options on the toolbar. - The Undo button will now be disabled after inserting a template (since it couldn't undo the insertion of a new template anyway). When a template is inserted a new Clinical Notes revision is created, so the correct way to go back if a mistake has been made would be to (carefully) delete the most recent revision. CLINICAL NOTES TEMPLATES - When adding / editing Clinical Notes templates, added "Chart" column to make it easier to see which templates are charts. - When editing a template, replaced History and Treatment checkboxes with a list of Clinical Notes Types. Users can select multiple types for a single template. - Practitioners can have default templates for each Clinical Notes Type. This is set on the Clinical Notes tab of the Practitioner file. PATIENT BOOKING GATEWAY - Added ability to book into classes through the Patient Booking Gateway. - Added a Classes tab containing some new settings to Patient Booking Gateway Configuration. - Added a Group Appointments tab to the Patient Booking Gateway tab on the Appointments tab on the patient file. This allows a patient to be restricted to booking into certain classes when using the Booking Gateway. - Added the ability to enable classes and appointments, only appointments, or only classes for users of the Patient Booking Gateway. These options can be founds on the Defaults tab in Patient Booking Gateway Configuration. The "Only Appointments" option is enabled by default. - Added the ability to restrict the number of classes that are returned per request. This option can be found on the Classes tab in Patient Booking Gateway Configuration. - Added a confirmation email template to be sent to patients when they have successfully booked themselves into a class. - Added the ability to change the message which is displayed if the patient doesn't confirm the confirmation message. This option can be changed by editing a profession on the Professions tab in Patient Booking Gateway Configuration. PRINT PATIENT APPOINTMENTS - It is now possible to choose to print a patient's future appointments, past appointments, all appointments, or appointments in a date range when printing an appointment schedule from the Appointments tab of the patient's file. These options are available after clicking the Print button. - On the Appointments tab of the patient's file, renamed the Schedule button to Print. TRANSACTION LOG - Added Net Billed field. This is calculated as Total Billed - Reductions - Write Offs - GST Reductions - GST Write Offs. - Split up GST on Reductions and Write Offs. Previously these were added together in the GST Write Offs field. HICAPS - Items claimed through WorkSafe Victoria on the HICAPS terminal will now have a + next to them on the transactions tab of the patient's file. Clicking the + will display the date and time of the claim. - Items claimed through WorkSafe Victoria can not be claimed through Medicare Online Claiming. MEDICARE ONLINE - Front Desk now has the ability to submit In-Hospital Bulk Bill claims. - When submitting multiple items in a single claim, setting "Service was rendered in a hospital" on one item will now change all items in the claim. MEDICARE EASYCLAIM - Medicare Easyclaim users can now enter an override Medicare Code for Items. This was previously only available to Medicare Online Claiming users. MEDICARE / DVA REPORT - Increased the space available for printing the practitioner's short description on the Medicare / DVA Report (for clinics using long short descriptions). APPOINTMENT STATUS - Added "In-Queue" option to Appointment Statuses. This setting means that it's possible to set up multiple Appointment Statuses which will add a patient to the Practitioner Queue. Previously only the Patient Arrived status would add the patient to the Practitioner Queue. APPOINTMENT BOOK - Made some optimisations to improve the speed of the Appointment Book. - Access to Send Email and Send SMS options will now be disabled for users who have Show Email Address and Show Phone Numbers (respectively) disabled in Patient Privacy Options. - When Privacy mode is turned on, patient names and photographs will now be hidden in the Practitioner Queue. - Added the ability to set the Appointment Status by right-clicking on the Practitioner Queue. - The Appointment Status is now displayed on the Practitioner Queue. - Added "Clear All Read Messages" option to the Messages menu in the Appointment Book. Previously each message had to be cleared individually. EMAIL - When sending emails from a patient's file, it is now possible to select email addresses related to the patient from a drop-down list next to the To, CC and BCC fields. These email addresses include those of: the patient, GP / referring doctor, contacts, 3rd party billers, and linked patients. PATIENT ATTACHMENTS - Added the ability to email multiple attachments from the Attachments tab of the patient file by pressing the Ctrl key and selecting multiple attachments. BILLING DETAILS - Front Desk will now prevent users from entering a Referral Expiry Date which is before the Date of Referral. PRACTITIONERS - Increased size of the Add / Edit Practitioner window. SMS - Multi-line SMSs sent through Front Desk will now be displayed correctly on the receiving phone. - Added an option to warn the user when their SMS balance has dropped below a specified amount. This can be set on the SMS tab in System Information. The message will be displayed when sending SMS, and the user will be given the option of purchasing SMS credits from the Smartsoft website. CASH BOOK - Renamed the first column in the Cash Book Summary export to "Expense Account" to match the printed report. - Made the Amount column slightly larger in the Cash Book Report to allow dollar values in the tens of thousands. - Added thousands separators to the total shown on the Cash Book Report. - Added thousands separators to the total shown on the Payee Report. FRONT DESK MESSENGER - Updated fonts for Windows Vista/7/8/Server 2008/2008R2/2012. - Added tooltips to the toolbar buttons. 15.4.0 APPOINTMENT BOOK - Added the ability to set default appointment types per practitioner. These can be set on the Appointment Book tab of the practitioner's file. The practitioner default appointment types take precedence over the clinic defaults but can still be overridden on a per patient basis. - When Privacy mode is enabled a message will be displayed in the appointment tool tip. GROUP APPOINTMENTS - Added the ability to create recurring Group Appointments. - Added a new Recurrence tab to Group Appointments. This tab allows the user to create a recurring schedule for the Group Appointment. Appointments can be scheduled daily, weekly, monthly or yearly. - Front Desk will indicate whether appointments can or can't be made, and the user can either set up a new recurrence pattern, or remove / edit individual appointments in the schedule. - Once a recurring Group Appointment has been successfully scheduled, editing any of the members of the schedule will allow the user to make changes to only that Group Appointment, or to all future Group Appointments in the schedule. - Added Max Class Size to Group Appointments. When this is set, Front Desk will prevent the user from adding more patients to the group. The size of the class is displayed on the Appointment Book. If the class is full, this will also be indicated on the Appointment Book. - Added Class Types for Group Appointments. Class Types can be added from the Appointment Book tab in System Information. Each Class Type can have an associated maximum class size. PATIENT LIST - Added Age filter to the Patient List. - Added Age to Excel / CSV export from the Patient List. - Added Age to Patient List Mail Merge fields. - Added Patient Created and Patient Archived to the Excel / CSV export. - Redesigned the Patient List window to better fit small screen resolutions. ATTACHMENTS - If an attachment is linked to a Clinical Note, deleting the attachment from the Attachments tab will now only remove it from the Attachments tab - it will not be deleted from Clinical Notes. - Added support for patient attachments stored external to the database. This is only for users running SQL Server 2008 and above. Once set up, attachments will not contribute to the overall size of the database, meaning that users are no longer constrained by the 10GB limit of the Express editions of Microsoft SQL Server. - This must be set up by a Smartsoft technician. Please contact us for further details. GROUP DEPOSITS - Added remittance number field when adding / editing a group deposit. AUDIT LOG - Front Desk will now record an entry in the Audit Log when a report is exported to Excel or CSV. - Front Desk will now record an entry in the Audit Log when changes are made to fee categories. - Front Desk will now record an entry in the Audit Log when an attachment is deleted. PATIENT FILE - When clicking the "Full Name" button on a patient file, Front Desk will now take into account the "Start typing in Title when entering new patient details" option. - On the Appointment Book tab, added a "Group" column to indicate whether the appointment is a Group Appointment. MICROSOFT WORD 2013 - Added Microsoft Word 2013 compatibility. PATIENT REMINDERS - Added "Update Existing Patients" button to Patient Reminders section on the Defaults tab in System Information. This gives users the option to set Reminders / SMS Reminders / Email Reminders on all existing patient files and future appointments. SMS - When an SMS reply contains multiple lines, it is now possible to view the entire message by hovering the mouse pointer over the message on the Events tab of the patient file, or in the Messages window. Previously multi-line SMS replies were only viewable in the Messages section of the Appointment Book. BAR CODE SCANNER - Front Desk will now prevent users from attempting to use bar codes with more than 13 digits or less than 8 digits. EFTPOS - Updated EFTPOS logo on Payment Type window. 15.3.0 FRONT DESK 2013 - Updated version to Front Desk 2013. - Updated Smartsoft address details to Splash and About windows. EMAIL - Added support for Microsoft Outlook 64-bit when sending emails using MAPI. 15.2.3 MEDICARE ONLINE CLAIMING - When submitting a Medicare Online claim, Front Desk will now claim the net fee (after reductions) instead of the item fee. MEDICARE EASYCLAIM - When submitting a Medicare Easyclaim claim, Front Desk will now claim the net fee (after reductions) instead of the item fee. 15.2.2 PATIENT X-RAYS - Added support for PNG images. 15.2.1 MEDICARE / DVA ONLINE - This version includes the November 2012 Medicare Benefits Schedule. PATIENT BOOKING GATEWAY - BULK EMAIL - Added the ability to send a login request to all patients who have not yet registered to use the Patient Booking Gateway. PATIENT BOOKING GATEWAY - Added a "Default" button to Patient Booking Gateway email templates. This will reset email templates to their original text. OFFICE 2013 - Added Microsoft Office 2013 compatibility. WINDOWS SERVER 2012 - Added Windows Server 2012 compatibility. 15.2.0 WINDOWS 8 - Added Windows 8 compatibility. SQL SERVER 2012 - Added Microsoft SQL Server 2012 compatibility. SPLASH SCREEN - Redesigned Front Desk splash screen for consistency with Windows 8 look and feel. ABOUT - Redesigned Front Desk About window. - Updated international fax number. FONTS - Updated fonts for users running Windows 8, Windows 7, Vista, Windows 2008, Windows 2008 R2 and Windows 2012. PATIENT BOOKING GATEWAY - Improved formatting of emails sent to patients using the Patient Booking Gateway. - Added Booking Gateway tab to Access Security. - Added "User has Admin access to website" option to the Booking Gateway tab in Access Security. INVOICE SUMMARY - The selected date range will now be printed at the top of an Invoice Summary report. 15.1.4 PATIENT BOOKING GATEWAY - Using the Patient Booking Gateway feature patients can now book their own appointments online through the practice's website. - Added Patient Booking Gateway Configuration to the File menu. - When patients register to use the Patient Booking Gateway on your website, the practice will receive a notification. This will be displayed in the Messages section of the Appointment Book. Double-clicking on one of these messages will display the Process Login Request wizard. - The Process Login Request wizard allows the practice to link patients whose details have been entered on the website to existing patients in the Front Desk database. Front Desk will attempt to find matches for the patient's details. If no matches are found, the Front Desk patient database can be searched, or a new patient file can be created. - Patient registration can be initiated from Front Desk on the Patient Booking Gateway tab on the patient's Appointments tab by entering the patient's email address and clicking the Request Login button. This will send an email to the patient with a link to the Patient Booking Gateway website. Change of password requests can also be sent from here. - All Patient Booking Gateway login requests can be seen by going to Patient Booking Gateway Logins on the System menu. This allows the user to view, process or delete login requests, whether initiated by the patient or the practice. - Added two new security options - Booking Gateway Process Patients and Booking Gateway Configuration to control access to these features on a per user basis. By default, only the Admin user has access to these features. - Added "Display Name" to Appointment Types so that, if required, a different description for appointment types can be displayed to patients on the Patient Booking Gateway site. BILLINGS REPORT - Improved the layout of the Billings Report to prevent overlapping text with large values. APPOINTMENT BOOK - The referral expiry warning will now be displayed when using Make Next Appointment, Change Appointment, when dragging and dropping an appointment onto another day, or when making an appointment by dragging from the Waiting List. - In Week and Month view, hovering the mouse over "N.A.A." displays statistics for the week or month. PATIENT FILE - When adding a new 3rd party biller on a patient's Billing Details tab, Front Desk will now check to see if that patient already exists. The user will be given the option of using the existing patient instead. - When adding a new patient referrer on a patient's Notes tab, Front Desk will now check to see if that patient already exists. The user will be given the option of using the existing patient instead. - When adding a new alternate claimant on a patient's Medicare/DVA tab, Front Desk will now check to see if that patient already exists. The user will be given the option of using the existing patient instead. SYSTEM INFORMATION - When adding a new 3rd party biller to a Standard Account in System Information, Front Desk will now check to see if that patient already exists. The user will be given the option of using the existing patient instead. CASH BOOK - Improved date-range selection in the Cash Book. - A message will now be displayed if users attempt to run reports on or export an empty Cash Book. WRITE OFFS / FEE REDUCTIONS - Replaced the single "Fee Reduction" option with Write Off / Fee Reduction options. Write Off is the default. MEDICARE / DVA PAYMENTS REPORT - Increased the space available for printing the bank account name. CLINICAL NOTES - Front Desk will now display an appropriate message if the user attempts to use Clinical Notes on a patient with no default practitioner. APPOINTMENT TYPES - Altered layout of Edit Appointment Type window. - Front Desk will now prevent appointment types from being archived if they have been set as the default appointment type for a patient. - Front Desk will now prevent appointment types from being deleted if they have been set as the default appointment type for a patient, or for the practice. MENUS - Enhanced appearance of menu icons in Windows 7 and Vista. 15.1.0 APPOINTMENT BOOK - Improved speed of adding and editing appointments and group appointments. RESTORE FROM BACKUP - If users are still using Front Desk when a Restore from Backup is attempted, Front Desk will display a warning message and won't allow the Restore to proceed until all users have logged out. - Added a warning message in rare circumstances where a Restore from Backup fails. PATIENT X-RAYS - Multiple X-rays can now be exported at the same time. CLINICAL NOTES - The font list in Clinical Notes is now sorted alphabetically. FRONT DESK WORD PROCESSOR - The font list in the Front Desk Word Processor is now sorted alphabetically. STATEMENTS / INVOICES - Improved formatting of header text on Statements and Invoices to prevent overlapping text. RECEIPTS / ACCOUNTS / PAYMENTS - Improved formatting of header text on Receipts, Accounts and Payments to prevent overlapping text. ACTIVE / INACTIVE PATIENTS REPORT - Added "but not since" to the print-out when doing an inactive patients report. -------------------------------------------------------------------------------- Bug fixes 16.5.5 TRANSACTIONS - An error would occur when deleting a partially allocated unallocated payment, or when deleting an invoice item which had been paid using a previous credit. Since 16.5.0. Fixed. 16.5.4 APPOINTMENT BOOK - In some circumstances the appointment cancellation notification emails sent to practitioners wasn't displaying the patient's next appointment details. Since 16.5.0. Fixed. - If a linked patient was created using the Patient Booking Gateway, the Messages button in the Appointment Book would continue flashing after the new patient had been processed, even if there were no new messages to be viewed. Since 16.5.0. Fixed. TYRO - On multi-merchant Tyro terminals, when processing a bill for a practitioner who was not the patient's default practitioner, in some circumstances a warning message would be displayed advising that multiple Merchant IDs were being used. Since 16.5.0. Fixed. 16.5.3 CLINICAL NOTES - When printing Clinical Notes charts which included annotations, on some computers the annotations weren't printed. Rare. Fixed. 16.5.2 APPOINTMENT BOOK EXPORT - In some circumstances an error could occur when exporting multiple appointment book days to Excel at the same time if different practitioners were visible on those days. Rare. Fixed. APPOINTMENT BOOK - In practices with multiple practice groups and no practitioner tabs, the new "go to appointment" from the patient's Appointments tab functionality didn't always work correctly. Since 16.5.0. Fixed. USER ACCESS - The "Edit Clinical Notes practitioner" option wasn't ticked in User Access, even after successfully turning it on and saving changes. Since 16.2.2. Fixed. 16.5.0 CLINICAL NOTES DEFAULT FONTS - If a new practitioner was added, it wasn't possible to set up default Clinical Notes fonts for them. Since 16.2.2. Fixed. CLINICAL NOTES - The "Print History before Treatments / Charts" option wasn't working correctly. Since 15.4.1. Fixed. - An error could occasionally occur while typing a Clinical Note in Windows Server 2012 R2. Rare. Fixed. APPOINTMENT BOOK REPORT - An error could occur when running the Appointment Book report if practitioners' days were turned off. Rare. Fixed. REPORTS - When printing / previewing reports in Front Desk, on some computers the progress bar wasn't displayed every time. Fixed. 16.4.0 MEDICARE / DVA ONLINE CLAIMING - In rare circumstances it was possible to have an invalid lodgement date returned by Medicare / DVA. In these cases the date in Front Desk was being recorded as 30/12/1899. Front Desk will now prevent this from happening. 16.3.0 RECEIPTS / ACCOUNTS / INVOICES / STATEMENTS - For unlinked patients, the date of birth wasn't being printed on receipts, accounts, invoices or statements. Since 16.2.2. Fixed. SUMMARY REPORT - The HICAPS / HealthPoint figures on the Banking Summary Report were only displaying HICAPS or HealthPoint totals instead of summing them. This only affected users who have used both HICAPS and Tyro integration. Since 16.2.0. Fixed. CLINICAL NOTES - Users without the ability to edit Clinical Notes practitioners were able to create Clinical Notes for a different practitioner by using the Copy Note button. Since 16.2.2. Fixed. APPOINTMENT BOOK RULES - When editing a rule for a particular practitioner column, editing the Display Text field would cause the column number to change. Fixed. APPOINTMENT BOOK - The Clear Message option wasn't available in the Messages section. Since 16.2.2. Fixed. 16.2.3 APPOINTMENT BOOK RULES - An error would occur when editing a rule. Since 16.2.2. Fixed. 16.2.2 CLINICAL NOTES - When using the Copy Note button for the first time after opening a patient's Clinical Notes, the note copied would always be the most recent one, regardless of which note was selected. Since 16.2.1. Fixed. - Quick Buttons didn't work correctly with old-style Clinical Notes. Fixed. 16.2.1 CLINICAL NOTES - In some circumstances an error would occur when adding a Clinical Notes chart. Since 16.2.0. Fixed. HICAPS REPORT - Under Consolidated Funds, practitioners' transactions weren't grouped together correctly. Fixed. APPOINTMENT BOOK - It was possible for users without "edit appointment" permissions to resize appointments by dragging the edges of appointments. Fixed. 16.2.0 GROUP APPOINTMENTS - In unusual circumstances, it was possible to add a recurring group appointment which overlapped over (non-recurring) group appointments. Fixed. RECALLS - It was possible, when setting up a recurring recall, for invalid values to be stored in the database. This would result in an error message. Since 15.6.0. Fixed. EMAIL - When sending HTML emails using MAPI, if there were multiple images on one line they were sent as attachments instead of displayed as in-line images in the email. Fixed. 16.1.1 RECALL PATIENT LIST - An error would occur when running the Recall Patient List for clinics using custom file numbers. Since 16.1.0. Fixed. PAYMENTS - EFTPOS payments were being incorrectly recorded as Visa payments. Since 16.1.0. Fixed. 16.1.0 RECALL PATIENT LIST - When sending SMS from the Recall Patient List, patients were not selected unless they had an email address. Since 15.5.0. Fixed. CLINICAL NOTES - In extremely rare circumstances for some Clinical Notes templates, the font size would appear to change after typing each word. This was a display issue only, and the font size would appear correctly after saving the note. Fixed. 16.0.4 CLINICAL NOTES ATTACHMENTS - Clinics without Filestream enabled would see an error message when clicking Show All Attachments. Since 16.0.3. Fixed. 16.0.3 CLINICAL NOTES ATTACHMENTS - Clinics with Filestream enabled were unable to view Clinical Notes attachments, and would see an error message when clicking Show All Attachments. Since 15.5.2. Fixed. 16.0.2 RECALL PATIENT LIST - An error would occur when trying to print Mailing Labels from the Recall Patient List. Since 15.6.0. Fixed. - An error would occur when trying to send email or SMS from the Recall Patient List. Since 15.6.0. Fixed. 16.0.1 APPOINTMENT TYPES - An error would occur when adding or editing appointment types and attempting to set default intervals for practitioners. Fixed. CLINICAL NOTES - When using Clinical Notes Quick Buttons to enter text into a text form-field in a protected document, the text would automatically be entered at the start of the first field in the document. Since 15.5.2. Fixed. 16.0.0 CLINICAL NOTES TYPES - Preventing commas from being used in the names of Clinical Notes Types as this caused problems when attempting to use them with Clinical Notes Templates. 15.7.0 RECALLS - Users who are still running the older Microsoft SQL Server 2000 would see an error message when opening the Recalls tab on a patient's file, or when trying to run a Recall Patient List report. Since 15.6.0. Fixed. QUOTATIONS - When processing a quotation including a fee reduction, if the "Make payment now" option was selected the fee reduction wasn't being deducted from the total. Fixed. TIME MANAGEMENT REPORT - In some cases, where the override practitioner option was used for Group Appointments, the Time Management Report would print appointments under the wrong practitioner's name. Fixed. 15.6.0 APPOINTMENT BOOK - When overriding practitioners for a Group Appointment, the tooltips in the Appointment Book would display the wrong practitioner name when showing the patient's next appointment details. Fixed. 15.5.3 APPOINTMENT BOOK - When using the Pack Appointments feature, the appointment reminder flags on moved appointments were being reset. Since 15.5.0. Fixed. - When using the Pack Appointments feature, the time an appointment was made and the person who made it were changed. Since 15.5.0. Fixed. 15.5.2 LABEL PRINTER - When printing a next appointment label only the date was printed, without the appointment time. Since 15.5.1. Fixed. GROUP APPOINTMENTS - When a recurring Group Appointment was created from a Group Appointment with existing patients, the patients' appointment statuses were copied to all Group Appointments in the schedule. Since 15.4.0. Fixed. - When using the "Make Next Appointment" feature with Group Appointments, class type and maximum class size information wasn't being copied to the new appointment. Since 15.4.0. Fixed. 15.5.1 EMAIL - Selecting multiple attachments to email from the patient's Attachments tab didn't work when sending HTML emails. Since 15.5.0. Fixed. APPOINTMENT BOOK - Resources would sometimes wrongly appear unavailable in systems with multiple Appointment Book columns for a single practitioner. Fixed. - When moving an appointment into a Group Appointment using the "Change Appointment" function, an Appointment Reschedule would be recorded for each of the patients in the group. Fixed. 15.5.0 GROUP APPOINTMENTS - When opening a group appointment and immediately double clicking on a patient without first selecting the patient, the first patient in the list would be opened. This would also happen after making changes to the group appointment and then double clicking on a patient. Since 15.4.0. Fixed. - When opening a group appointment, clicking on anything in the grid did nothing until clicking for a second time. Since 15.4.0. Fixed. - When saving changes to a group appointment, it was possible to click Close and attempt to save more than once, which could cause an error to occur. Fixed. APPOINTMENT BOOK - In Week or Month view, if a user hovered the mouse pointer over one of the buttons at the top of the page to view stats for a particular week, and then selected a different practitioner and tried to view stats for the same week, no statistics would be displayed. Fixed. - Minimising and then restoring the Appointment Book would cause it to reopen at a different size than before it was minimised. Fixed. STANDARD MESSAGES - The Edit and Delete buttons were not enabled when editing Standard Emails and Standard SMSs until a standard message was added or deleted. Since 15.4.0. Fixed. ITEM CODES EXPORT - When exporting item codes to CSV, fees over $1000 were not being exported correctly. Fixed. DAY LIST REPORT - In extremely rare circumstances, when overriding practitioners for both appointments and group appointments, extra (incorrect) appointments were being displayed in the Day List. Fixed. APPOINTMENTS REPORT - In extremely rare circumstances, when overriding practitioners for both appointments and group appointments, extra (incorrect) appointments were being displayed in the Appointments Report. Fixed. APPOINTMENT SCHEDULE - If an appointment schedule was emailed from the patient's file, it wasn't automatically picking up the patient's email address, and subsequently wasn't recorded on the Events tab of the patient's file. Fixed. CASH BOOK - The CSV export format was incorrect when dollar amounts including commas were exported (e.g. $1,000.00). - The CSV export format as incorrect when a text item contained a comma (e.g. an Expense Account labelled "Milk, Coffee & Sugar") - When exporting to CSV or Excel, only rows which were visible on-screen would be exported. PATIENT FILE - When opening an archived patient's file by searching for it from within another patient's file, the archived date would appear as today's date. Fixed. RESTORE FROM BACKUP - For clinics with Filestream enabled, it wasn't possible to restore their database onto a new PC without Smartsoft technical staff doing it for them. Since 15.4.0. Fixed. 15.4.0 BILLINGS REPORT - BY PATIENT - In some circumstances, when running a Billings Report by Patient and selecting the Payments option, if multiple payments existed for a single invoiced item, the invoiced amount could be counted multiple times. Fixed. BILLING - When billing, if a printer error occurred, it was possible for the billing window to remain open after clicking OK. Repeatedly clicking OK to try to close the window could cause duplicate transactions to be recorded. Fixed. 15.3.0 CLINICAL NOTES - Users without "Edit after Edit/Revision Period" access were unable to add attachments within the Edit/Revision period after viewing an old clinical note. Fixed. GROUP APPOINTMENTS - An error would occur when attempting to export a Group Appointment to Excel if the title of the Group Appointment contained a : character. Fixed. RESTORE FROM BACKUP - In some circumstances it was possible for a Restore from Backup to fail. Fixed. 15.2.5 WAITING LIST - When using "Advanced Options" to select Waiting List practitioners, if a practitioner or practice group was deleted from the list it would also be removed from all other waiting list entries. Since 14.7.0. Fixed. FRONT DESK OFFICE MESSENGER - If a message contained more than one colon, the entire message wasn't displayed. Fixed. 15.2.4 TRANSACTIONS - On systems without Medicare integration, an error would occur when opening the Transactions tab of the patient file. Since 15.2.3. Fixed. 15.2.2 CLINICAL NOTES / FRONT DESK WORD PROCESSOR - Clinical Symbols were not working in Windows Vista or later. Since 15.2.0. Fixed. PATIENT X-RAYS - On a 64 bit operating system, an error would occur when trying to add a 32 bit PNG image. Fixed. - If two X-rays were opened one after the other, and the second X-ray to be opened had its contrast or brightness changed before making any other changes, the first X-ray would be reopened. Fixed. PATIENT BOOKING GATEWAY - On some computers an error would occur when opening the Patient Booking Gateway Logins window, or when trying to process a new patient registration. Since 15.1.4. Fixed. 15.2.0 EMAIL - When using MAPI to send emails from Front Desk, HTML emails containing more than one image could not be sent. Fixed. PATIENTS FILE - An error would occur when going to the Appointments tab on the patient file for clinics running their database on SQL Server 2000 (MSDE). Since 15.1.4. Fixed. 15.1.4 CLINICAL NOTES - Users with View Only access to Clinical Notes were, in some circumstances, able to edit recently added Clinical Notes. Fixed. - The colour used for annotations on Charts could behave inconsistently. Fixed. - When printing multiple Clinical Notes spanning several pages, in some circumstances page breaks were being inserted in the wrong place. Fixed. SMS - SMS messages containing new line characters could be prevented from being sent if they were close to the 160 character limit. Fixed. APPOINTMENT BOOK - When changing an appointment's status to Arrived by editing the appointment (rather than right clicking and changing the status on the Appointment Book), the waiting time wasn't displayed on the tooltip or in the Practitioner Queue. Fixed. - In highly unusual circumstances it was possible for SMS Replies for patients in a group appointment to be displayed in the tooltip of another patient's appointment. Since 14.5.0. Fixed. MEDICARE / DVA ONLINE CLAIMING - In rare situations, it was possible for a transaction claimed through Medicare / DVA to be recorded multiple times on the patient's file. Fixed. - It wasn't possible to submit a Medicare / DVA claim from the patient's transactions tab if the item code contained an apostrophe, even if the item had a separate Medicare code. Fixed. MEDICARE / DVA PAYMENTS REPORT - In some cases where Medicare / DVA used the same payment run number for more than one payment, the Medicare / DVA Payments Report would be incorrect. Fixed. - The Medicare / DVA Payments Report is now grouped by BSB / account number instead of account name. This resolves issues caused by inconsistencies in bank account names when retrieving data from Medicare / DVA. PATIENT FILE - In some cases it was possible to see the X-rays tab changing name when opening a patient file. Fixed. PRACTICE TRANSFERS - On patients with multiple accounts, practice transfers would always go through on the primary account, regardless of which account the transaction was billed on. Fixed. CASH BOOK - If the name of a cash book was too long, it wasn't possible to export it to Excel. Fixed. TREATMENT PLAN REPORT - When exporting the Treatment Plan Report to Excel, some dates were incorrectly formatted. Fixed. 15.1.2 WAITING LIST - The Waiting List window was not displayed correctly. Since 15.1.0. Fixed. 15.1.1 MESSAGES - In some cases new messages were not being displayed. Since 15.1.0. Fixed. SMS - If a patient's file was opened by double-clicking on an appointment, and then another patient's file was opened by clicking the Search button on the original patient file, and then an SMS was sent from the second patient file, if the second patient replied to the email the reply message would be displayed on the tooltip of the first patient's appointment. Fixed. 15.1.0 APPOINTMENT BOOK - In Windows Vista / Windows 7, if the Extended Calendar was used to move to a different month and then the Extended Calendar was closed (by clicking on another button), the calendar would move back to the current month. Since 10.7.0. Fixed. - An error could occur in the Appointment Book if a patient had extremely long notes on their file. Since 14.1.3. Rare. Fixed. SMS / EMAIL REMINDERS - The <> tag was displaying the name of the column instead of the practitioner in practices using the "override practitioner" option. Fixed. BILLINGS REPORT BY PATIENT - An error could occur when running the Billing Report by Patient in systems with very long ClientIDs. Rare. Fixed. CLINICAL NOTES - In rare cases, when the Copy Note function was used, the copy of the note would display "Modified" in the list, and would not be editable. Fixed. - In Text Form Fields the kerning was sometimes incorrect, which caused some letters to be "cut off". Fixed. MEDICARE / DVA ONLINE CLAIMING - In rare cases, payment and processing reports weren't being recorded correctly in Front Desk. This could cause missing payment run numbers in the Medicare / DVA reports. Fixed. HICAPS - An error would occur when trying to submit HICAPS claims for patients whose names were longer than 25 characters. Fixed.