This file summarises the changes made between Front Desk 17.0.0 and 19.0.1 If you are running Front Desk multi-user, please ensure that you run the upgrade on all of your computers. Front Desk must be closed on all computers before running this upgrade. Run the upgrade on one computer with Front Desk installed, then start the Front Desk software on this computer as normal. When the program starts (first time only), your database may be upgraded which could take a few minutes to complete. You can now proceed to upgrade Front Desk on your other computers. -------------------------------------------------------------------------------- Enhancements Made 19.0.1 APPOINTMENT BOOK - The Appointment Book will now remember what you were last looking at, and re-open to the same view (i.e. Day, Week, or Month view, and selected Practitioner / Practice Group). - When deleting an appointment, added an option to create a recall for that patient. The default cancellation recall can be set on the Defaults tab in System Information. CLINICAL NOTES - Added a tick symbol to Clinical Notes Symbols. - Added 24 and 48 hour options to the Clinical Notes revision period. BILLING - When billing or receipting directly from an appointment, if an item code is set on the appointment, changing the patient's account on the bill or receipt screen will no longer revert the item code to the practitioner default. XERO INTEGRATION - When using Daily Summary integration, Bulk Bill and DVA payments submitted via Medicare Online will now include the payee provider number in the invoice reference. - When using Daily Summary integration, details included in the invoice reference will now also be included in the payment reference. - Improved fault tolerance when network errors occur during a Xero sync. BIRTHDAY LIST - Added Next Appointment and Last Appointment to the Birthday List export. WINDOWS SERVER 2019 - Front Desk is now compatible with Windows Server 2019. SQL SERVER 2016 - Added support for Microsoft SQL Server 2016. SQL SERVER 2017 - Added support for Microsoft SQL Server 2017. MEDICARE ONLINE - This version includes the April 2019 Medicare Benefits Schedule. LETTER TAGS - Made the <> letter tag available in Standard Letters. - Made the <> letter tag available in SMS and Email. SMS - Front Desk now allows the patient's mobile number to be entered in international format (e.g. +61 411 222 333 or 61 411 222 333). Previously this format would prevent SMS from being sent to the patient. Please note: it is still only possible to send SMS to patients in your own country. 19.0.0 XERO INTEGRATION - Front Desk Xero integration has now completed beta testing and is available for general use. - For multi-location practices using Daily Summary Xero integration, payments for each location will now be uploaded to Xero separately, to make bank reconciliation easier. - Added Xero Integration security setting to the General tab in Access - Security. Access to Xero Integration is enabled by default. - Added Reset Xero button to the Xero tab in System Information. This function will allow Fron Desk to connect to a new Xero Organisation, and can only be accessed by obtaining a code from Smartsoft, to avoid accidental disconnection from your Xero organisation. TRANSACTION REPORT - Added "Invoices with Write Offs Only" option to the Transaction Report. When this option is ticked, only invoices which have been written off will be displayed on screen and included in the report. Users can choose whether the selected date range refers to the date of the write off or the original invoice. This functionality provides better write-off reporting. TREATMENT PLAN REPORT - The Treatment Plan Report export now includes the "default practitioner". 18.3.4 XERO INTEGRATION - Added the ability to link practice groups to different Xero accounts, or to different organisations in the same Xero account. This is done on the Xero tab of the practice group setup window. - Practice groups can now be excluded from Xero integration. - For Front Desk systems linked to multiple Xero organisations, when performing a sync the user now has the option to choose which organisations to sync. - When Front Desk is linked to multiple Xero organisations, a Xero Integration tab is displayed on an item code, to allow an override Xero account to be selected for each organisation. - Added an end date for Xero syncs. Previously, everything up to the time of the sync would be uploaded to Xero. - For systems with HICAPS or Tyro integration, added the ability to group non-consolidated health fund payments by provider number when using Daily Summary integration. This can be done via the Consolidation button on the Tyro HealthPoint Report or HICAPS Report window, or from the Tyro / HICAPS button on the Xero tab in System Information by ticking the By Provider (Xero) option for the required health fund. SUMMARY REPORT - When exporting the Summary (Received Only) report, Cheques and Group Cheques have been combined into a single figure to match the printed report. Direct Deposits and Group Deposits have also been combined into a single figure. ACTIVE / INACTIVE PATIENTS REPORT - The "By Item" filter now applies to transactions in the selected date range. Previously, this would include patients who had been billed the item code at any time. WAITING LIST REPORT - The Waiting List Report now includes waiting list notes. 18.3.3 DIRECT DEPOSITS / GROUP DEPOSITS - Increased the maximum length of the remittance number from 12 to 15 characters. CHEQUES - Increased the maximum length of the cheque number from 12 to 15 characters. EDIT PAYMENTS - Added direct deposit payer and remittance number fields to the edit payment type window. 18.3.2 XERO INTEGRATION - Daily summary integration now syncs individual payments for cheque, direct deposit, and Medicare/DVA payments for improved bank reconciliation in Xero. Payments made via HICAPS, Tyro, or ANZ HealthPay integration will be grouped by health fund (for non-consolidated funds). Payments from consolidated health funds are still synced as a single amount. - Added "Do not sync patient names" option when using "Single contact" integration. When this option is enabled, the patient's Client ID is included as a reference on invoices instead of the patient's name. PATIENT SEARCH - When searching for a patient by surname, anything typed after the comma will now search both the patient's first name and their preferred name. Previously, it was only possible to search for the patient's first name in this way. 18.3.1 XERO INTEGRATION - Added "Daily Summary" integration type. - Daily Summary Xero integration creates a single entry in Xero per day per payment type, and is based on payments received only. This is useful for practices who want the convenience of Xero's bank reconciliation features, and who don't require Xero to track details of individual invoices. - In Detailed and Single Contact mode, payments made via HICAPS, Tyro, or ANZ HealthPay integration will now send the health fund name as a reference on payments. This has been added to assist with bank reconciliation in Xero. - In Detailed and Single Contact mode, Bulk Bill and DVA payments will now send "BB" or "DVA" as a reference on payments. This has been added to assist with bank reconciliation in Xero. WAITING LIST REPORT - Added a new Waiting List Report. This can be found in the Reports & Utilities section of the Appointment Book. PATIENT BOOKING GATEWAY - Added the ability to specify start times for appointments made via the Patient Booking Gateway. This provides practices with greater control over their appointment books. This feature can be found on the Start Times tab in Patient Booking Gateway Configuration. - Updated some of the option descriptions on the Defaults tab on Patient Booking Gateway Configuration to make their meaning clearer. 18.3.0 XERO INTEGRATION - Front Desk now integrates with Xero. This functionality is currently only available to users who have registered as part of our Xero beta testing program. WORKCOVER QUEENSLAND - Invoices submitted to Workcover Queensland will now be marked as Issued. NEW ZEALAND ACC EXPORT - Invoices exported via the ACC Export function will now be marked as Issued. ATTACHMENTS - Improved the file type detection when adding attachments to Front Desk. INVOICES - Extended the invoice timeout when reprinting invoices from the patient file. This was occasionally causing problems on older and underpowered computers. 18.2.5 MEDICARE ONLINE - This version includes the November 2018 Medicare Benefits Schedule. SMS / EMAIL REMINDERS - Improved the speed of sending SMS and email reminders when filtering by practitioner or group, especially in busy appointment books. HELP FILE - Updated Front Desk help file. 18.2.4 PATIENT EVENTS - Added a "Show SMS" check box to the Events tab on the patient file. This option is now turned off by default. Outgoing SMS, replies, and delivery receipts can be viewed in the SMS tab. Front Desk will remember the setting once it is enabled, for users who want to continue to see SMS in the Events tab. HELP FILE - Updated Front Desk help file. 18.2.2 TRANSACTIONS - Users will no longer need to get a code from Smartsoft helpdesk to move transactions between patient files using the CTRL-M function. Access to this function is now controlled by the Delete Transactions security permission. 18.2.0 ANZ HEALTHPAY INTEGRATION - Front Desk is now integrated with ANZ HealthPay, allowing users to process private health fund and card payments via an ANZ EFTPOS terminal. - To learn more about ANZ HealthPay visit www.anz.com.au/healthpay - Please contact Smartsoft business care if your practice is interested in this functionality. PHYSITRACK INTEGRATION - Front Desk now has the ability to integrate with Physitrack. - To link a practitioner to their Physitrack account, go to the Clinical Notes tab on the practitioner file, tick the "Physitrack integration" option, and follow the steps provided. - Patients can be added to a practitioner's Physitrack account by logging in to Front Desk as a practitioner and clicking the Physitrack button on the patient's Clinical Notes tab. - Exercise plans created in Physitrack will be automatically downloaded and added to the patient's Clinical Notes. - When a new exercise plan is received from Physitrack, a notification will be displayed in the Messages section of the Appointment Book. APPOINTMENT BOOK MESSAGES - Added a "Mark All Messages as Read" option to the pop-up menu on Appointment Book Messages. FRONT DESK LOGINS - Front Desk will no longer count users who have locked their copy of Front Desk (using the padlock icon) towards the licence count. This allows a user to lock their computer and log in on another computer without exceeding their total licences. - Added a "Status" column to the Front Desk Logins window to show which copies of Front Desk have been locked, and which are currently active. MEDICARE ONLINE CLAIMING - Updated the reason codes printed on Medicare claims and statements. USERS - On the "Edit User" window, the "User is a Practitioner" drop-down list is now ordered by name. ACCOUNT BALANCE REPORT - On the detailed Account Balance Report, renamed "Ref No" to "Inv #". - On the detailed Account Balance Report export, renamed "Ref No" to "Invoice No", and removed the separate "Invoice Number" field (which was blank for recent transactions). INVOICES - The "Don't Print Patient Name" print option now also affects the remittance slip on 2 part invoices. POSTCODE UPDATE - This update includes an up-to-date list of Australian postcodes and suburbs. 18.1.7 PATIENT BOOKING GATEWAY - Renamed the Google Analytics tab in Patient Booking Gateway Configuration to "Advanced". - Added "Include link to practice privacy policy" option to the Advanced tab in Patient Booking Gateway Configuration. This allows the practice to include a link to their own privacy policy. The link can be found at the bottom left of the Patient Booking Gateway. - If the Lock Out Defaults option on the Defaults tab of Patient Booking Gateway Configuration is set to fewer than 21 booking attempts, this update will increase this setting to 21. - Removed the "Default appointment search range" option from the Defaults tab in Patient Booking Gateway Configuration. This option is no longer relevant to the online booking process. CLINICAL NOTES - The <> letter tag is now available for use in Clinical Notes. 18.1.6 BILL AND RECEIPT - On the Bill and Receipt windows, it is now possible to search for items using their description or item code by clicking on the Item Code button and typing any part of the item code or description into the search box. INVOICES / RECEIPTS - Increased the space available for printing addresses on A4 portrait, A4 landscape, and A5 1-part invoices and receipts. PAYMENTS - It is now possible to set the date and time of payment when allocating payments to outstanding invoices. Previously it was only possible to do this by editing the invoice / payment date on the Transactions tab after payments had been entered. Access to this feature is controlled by the "Edit Transaction Entry Date" security setting. - On the Payment Type window it is now possible to easily see how much money is still to be allocated by looking at the new "To Allocate" total. - It is now easier to change the payment type when entering a payment. Right- clicking on the payment type edit boxes gives the user the option to automatically enter either the Full Amount or the Remaining Amount. STOCK CONTROL - Added a Notes section to the Stock Control tab on Item Codes. - Added an "Include stock notes" option to the Stock Levels Report. - Added an "Include stock notes" option to the Stock Order Report. LETTER TAGS - Added <> letter tag for use in SMS, emails, and standard letters. This letter tag is the Client ID field on the Billing Details tab. TIME ZONES - Introduced the ability to set a time zone override per practice group. This option applies to calendar links added to SMS reminders, and the Add to Calendar function in the Patient Booking Gateway. Setting the time zone for a practice group is only required if you have practitioners in different time zones. APPOINTMENT BOOK - The "Email cancellation notification" option is now available when deleting any appointment. Previously, this option was only available for future appointments. - When adding or removing Appointment Book columns, Front Desk will now offer to close and reopen the Appointment Book automatically. - When adding Appointment Book columns, Front Desk will now default to the practitioner selected in the list to make it easier to add multiple columns for a single practitioner. FRONT DESK LOGIN - After an incorrect password attempt, the password will now be selected to make it easier to enter a different password. USERS - If a user name is edited, the user will now be forced to re-enter their password. WEB APPOINTMENT BOOK - Added "Do not allow access to Web Appointment Book" option to the Web App Book tab in Security - Access. REPORTS - In reports that can be filtered by Group, when filtering by Practice Group, the report will now display the Practice Group header instead of the Clinic Header. - Report headers are now right-aligned instead of centred. 18.1.5 SECURITY - Front Desk security has been enhanced by adding a minimum password strength. Passwords must now be at least 6 characters long and contain at least one uppercase letter, one lowercase letter, and one number. - Users whose current passwords don't meet the new password policy will see a warning message when they log in, and will be given the option to change their password at that time, or to change it later. - Added the ability for users to change their own passwords. This can be done by selecting Change Password on the System menu. - Access to Change Password can be restricted via the new Change Password setting in Security - Access. - Added an Insights tab to Security - Access. - After two incorrect login attempts, Front Desk will now enforce increasing delays between subsequent login attempts. INVOICES / STATEMENTS - Added an "Un-issued Invoices Only" option when sending batch invoices or when printing invoices from the patient file. - Renamed Statements / Invoices to Invoices / Statements - Swapped the order of the Statements and Invoices tabs in Invoices / Statements. LETTER TAGS - Added <> letter tag. - All letter tags related to the patient's account will now use the correct account when clicking the Email button on the patient's account, emailing statements and invoices, and emailing receipts. - Treatment Plan letter tags can now be used in emails (previously these letter tags were for use in standard letters only). STANDARD ACCOUNTS - Added Email Address and Statement/Invoice Preferences to Standard Accounts. MEDICARE ONLINE CLAIMING / MEDICARE EASYCLAIM - Removed the ability to claim "miscellaneous" item codes through either of the Medicare claiming channels. This change has been made due to new information made available to us by the Department of Human Services. The following item codes are affected: codes beginning with "MISC", and "0000". Users should make sure they only send valid MBS item codes to Medicare. 18.1.4 TRANSACTIONS - Added a "Statement" column to the patient's Transactions tab. This will be ticked if the invoice has been included on a statement (or statements). - Added a tooltip to the transactions grid when hovering the mouse over the Statement column. This displays a list of statements containing the invoice. - Added a Delete button to the patient's Statements window. This button is only active when the Reprint Statement option is selected. Access to this function is restricted to users with access to delete transactions. SMS REMINDERS - When including a calendar link in an SMS reminder, the text of the message will now read "Tap to add to calendar" instead of "Click to add to your calendar". HELP FILE - Added new help file page for System Information - Statement / Invoice Defaults. 18.1.3 CLINICAL NOTES - Images taken on digital cameras, phones, or tablets which have been rotated will now be displayed with the correct orientation in the attachment preview area in Clinical Notes. 18.1.2 INVOICES - When consolidating invoices, the Invoice / Payment Time of the invoices being consolidated will no longer change from their original dates and times. TRANSACTION REPORT - If a single invoice contains items with different Invoice / Payment Times, which will happen if it is a consolidated invoice, all times will now be displayed on the Transaction Report. Previously, only the time of the first item would be printed. TRANSACTIONS - Front Desk will now remember the order and size of columns in the patient's Transactions tab (per computer / Windows profile) if they have been dragged or resized by the user. The order can be reset to the default order by right- clicking on the Transactions grid and selecting "Reset Columns" from the menu. CLINICAL NOTES QUICK BUTTONS - Changed the message displayed when deleting a Clinical Notes Quick Button set. MEDICARE ONLINE / MEDICARE EASYCLAIM - When submitting Medicare claims via Medicare Online Claiming or Medicare Easyclaim, the provider number sent with the claim will now take into account the "Override Fee Category for this Account" setting. Previously, the fee category used to determine the provider number for Medicare claims was the fee category recorded on the patient's General tab. MULTIPLE ACCOUNTS PER PATIENT - The Multiple Accounts per Patient setting is now enabled by default. FRONT DESK WORD PROCESSOR - When inserting a standard letter tag, it's now possible to double-click one of the contact letter tags after selecting a merge type from the drop-down list. Previously, the only way to use the correct merge type was by clicking the Insert button. TRANSACTION LOG - Updated the Transaction Log grid so that the field names match those on the patient's Transactions tab. - Renamed Date Entered option to Invoice Date. - Renamed Date of Trans option to Service Date. BILLINGS REPORT - Renamed Date Entered option to Invoice Date. - Renamed Date of Trans option to Service Date. 18.1.1 INVOICES - Added the ability to "un-consolidate" an invoice. This can be done by right- clicking on a consolidated invoice in the patient's Transactions tab and selecting either "Unlink Item From Consolidated Invoice" or "Unlink All Items From Consolidated Invoice". Invoices will revert back to their pre-consolidation invoice numbers and dates. It is not possible to un-consolidate an invoice once payment has been made against it. Care should be taken when un-consolidating invoices which have already been issued as it may make payment reconciliation difficult. - Please note: it is only possible to unlink items from invoices consolidated from this version onwards. Invoices consolidated in version 18.1.0 can't be un-consolidated. - Access to these functions are controlled by the Edit Transactions security setting. 18.1.0 INVOICES - Added "Invoices in separate PDFs" option. This can be set globally on the Statement / Invoice Defaults tab in System Information, or can be overridden for a patient's account on their Billing Details tab. This prevents the default behaviour where all invoices are included in the same PDF, when sending invoices by email. - Added "Limit email attachments" option. This can be used in conjunction with the "Invoices in separate PDFs" option. If the number of invoices exceeds the maximum allowed number of attachments, invoices will be sent in multiple emails. This option can be set globally on the Statement / Invoice Defaults tab in System Information, or can be overridden for a patient's account on their Billing Details tab. - These two options apply when sending invoices, or statements including attached invoices. - Added "Consolidate invoices" option. When enabled, at the time of issuing invoices, outstanding invoices which haven't previously been issued will be merged into a single invoice per patient account. Front Desk considers an invoice to have been issued when it is printed, emailed, or exported to PDF. This option can be set globally on the Statement / Invoice Defaults tab in System Information, or can be overridden for a patient's account on their Billing Details tab. This option is enabled by default. - Added "Only include selected items" option when reprinting invoices from the patient's file. This will only print the items selected on the Transactions tab. The original invoice numbers will still be included on the reprints. - Added "Include items from different invoices on a single document" option when reprinting selected invoices from the patient's file. This will print the items selected on the Transactions tab on a single invoice. No invoice number will be printed. - When multiple accounts are enabled, the Invoice Reprint window will now force the user to select an account, if one hasn't already been selected on the transactions tab. - When reprinting invoices from a linked patient file, only items billed to that patient will be printed on the invoice. To reprint a full invoice, including items billed to multiple patients, it must be reprinted from the main biller's file. STATEMENTS - Redesigned itemised statements to include all of the Print On Accounts information printed on receipts, as well as the practitioner's name. This will provider third party billers with enough information to be able to pay on statements, even when invoices aren't attached. - Added "Invoices Containing Selected Transactions" option when producing statements via the Statements button on the patient file. This option is available when transactions have been selected on the patient's Transactions tab. - The option to print statements on A5 paper has been removed due to space constraints. Any users who were previously using A5 statements will now be defaulted to A4 portrait statements. PATIENT TRANSACTIONS TAB - Moved the "Invoice ID" column to the left of the transactions grid. - Added the ability to order transactions by Invoice ID by clicking on the title in the grid. - Renamed "Edit Date of Entry" to "Edit Invoice / Payment Time". - Renamed "Date" to "Service Date". - "Edit Invoice / Payment Time" will now update the time for all items with the same Invoice ID, when an item line has been selected. - Added "Invoice Issued" column. This checkbox is ticked when an invoice is printed, emailed, or exported to PDF. - Front Desk will now display a confirmation dialog when a user tries to edit an issued invoice. - Added a tooltip to the transactions grid when hovering the mouse over the Invoice ID of a consolidated invoice. This will show information about when the invoice was consolidated, and the previous invoice IDs. - Added "Un-issue Invoice" to the popup menu on the patient's transactions tab. This unsets the "Invoice Issued" checkbox. Access to this function is controlled by the Edit Transactions security setting. APPOINTMENT BOOK - When the Appointment Scheduler is opened by right-clicking on an appointment it will now use the correct follow-up appointment type for that appointment, or it will use the same appointment type as the appointment if no follow-ups have been set. - Increased the size of the notes area when editing casual appointments. - Long notes added to casual appointments and group appointments will now be correctly wrapped in the appointment tooltip. PATIENT VISIT REPORT - Added "Subsequent consults need to be with the initial practitioner" option. - Added a date range for the subsequent consultation/treatment. - Redesigned the Patient Visit Report window. SEARCH STATEMENTS & INVOICES - Added a new toolbar icon for Search Statements & Invoices. - Search Statements & Invoices will now remain open after double-clicking to open a patient's file. - Double-clicking on an invoice in the list will now take the user directly to the patient's Transactions tab and highlight the correct invoice line. ACCESS SECURITY - Added "Search Statements & Invoices" security setting. This is enabled by default for all users who previously had access to this function via the "Transaction Log" security setting. PERFORMANCE ENHANCEMENT - Made some enhancements to improve speed of opening patient files, which could be particularly slow on databases with a lot of historical data. PATIENT BOOKING GATEWAY - It is now possible to merge all patient details when a Patient Booking Gateway request comes through for an existing patient. BILLING DETAILS - Altered the layout of the Billing Details tab. "Total Billed", "Last Paid", "Last Statement", and "Last Invoice" are now located on the right. - Increased the height of the Members list on third party billers' Billing Details tabs to make use of the available space. SYSTEM INFORMATION - Added "Statement / Invoice Defaults" tab to System Information. Moved the statement and invoice settings from the Defaults tab. 18.0.0 FRONT DESK 2018 - Updated version to Front Desk 2018. PATIENT LIST - Added LastAppointmentDate and NextAppointmentDate fields to the Patient List export and mail merge. BILLING DETAILS - Added tooltips to disabled fields on the patient's Billing Details tab, to let the user know how to enable them. HELP FILE - Updated Front Desk help file. STATEMENTS AND INVOICES - Reduced the font size of the words Statement / Invoice / Receipt at the top of statements, invoices, and receipts. 17.1.5 STATEMENTS - Added "All Invoices" option when producing statements via the Statements button on the patient file. This will include all invoices (including paid invoices) in the selected date range. WORKCOVER QUEENSLAND - Added an "Unsubmitted Invoices" option to WorkCover Queensland integration. - Added a progress bar when submitting invoices. - Improved error messages if one or more invoices fail to send. NEW ZEALAND ACC EXPORT - Added an "Invoices Since Last Export" option to the ACC Export. Front Desk has only started recording the date of the last ACC export in this version, so this option will be unavailable until after the first ACC file has been exported (for each patient account). SMS - When sending a single SMS, Front Desk will no longer prompt to update the patient's mobile number if the only difference between the mobile number and the one recorded on the patient's file is that one contains spaces. 17.1.4 STATEMENTS AND INVOICES - Front Desk's accounting engine has had a major overhaul. - Invoices have been simplified. In previous versions of Front Desk, a single transaction could be included on multiple invoices. Now, users can rely on invoice numbers remaining constant. - Removed Invoices and Reprint Item buttons from the patient's transactions tab. These have been replaced by a single "Reprint" button. This can be used to reprint invoices created from Bill / Receipt, and invoices generated using earlier versions of Front Desk. - Added the ability to email statements and invoices from the batch statements / invoices function. - Added a "Send Statements/Invoices via Smartsoft email gateway" option to the Email tab in System Information. This is a reliable way to send batch emails and is especially useful for users whose ISPs limit the number of emails they can send. - Added the ability to email or PDF invoices directly from Reprint Invoices. - Added an Invoice Log to keep track of which invoices have been emailed, printed, or exported to PDF. This can be accessed via the Reprint Invoices window. - Statements have been redesigned. They now print a list of the patient's outstanding invoices, including invoice numbers. - When printing statements, users can choose to "Print itemised invoices", which will list the items on each invoice, or to "Print copies of invoices", which will attach the invoices to the statement. - Added a Process button to Statements / Invoices. This will print and/or email the selected statements or invoices, based on the individual account preferences. - Added a Defaults button the Statements / Invoices. This can be used to change the statement / invoice delivery preference for all patients. - When emailing, previewing, or PDFing multiple invoices (or a statement plus invoices), Front Desk will now collate all of the invoices into a single document. - Added a Statement Log to keep track of which statements have been emailed, printed, or exported to PDF. This can be accessed via the patient's Statements window. - Added "Print CVV Section" to the credit card options on the Printing Options tab in System Information. When enabled, this will print a section for the CVV to be included next to the credit card expiry date on Statements and Invoices. INVOICES - Added the ability to edit an existing invoice by right-clicking on an invoice item in the patient's Transactions tab and selecting Edit Invoice. - New items can be added to an invoice, and payments made for the new items. - Items can be deleted from an invoice, as long as payment hasn't already been taken for those items, and as long as they haven't been submitted to Medicare / DVA Online Claiming. - Added "Include Payment Page when Billing" option to the "Invoice/Receipt" page on the Printing Options page in System Information. This will produce an additional page to print payment details if the details don't fit on the invoice itself (this only applies to A5 invoices with credit card details). - Payment details are printed at the bottom of invoices, where there is room. - If only BPAY or Direct Deposit options are enabled, these will always print on the invoice itself. - If Credit Card details are required, these will only print on A4 invoices. When printing A5 invoices, an additional Payment Page will be generated for Credit Card details. - If an additional Payment Page is printed, all payment details are included on this page instead of the invoices themselves. BILLING DETAILS - Added email address to Bill to Third Party account details. - Added "Statement/Invoice Preference" option to the Billing Details tab. This controls whether statements / invoices for that account should be emailed or printed when processing batch statements / invoices. - Redesigned the Billing Details tab. Moved "Print on Accounts" to "Print Options" button. - Added "Do Not Print Next Appointment" option to account print options. Ticking this option will prevent the patient's next appointment from being printed on invoices and receipts. - Added the ability to copy email, phone, and fax details from a biller's file to Bill to Third Party (Individual) accounts where the billing name and address are exact matches. This can be done via the Update Accounts button on the Defaults tab in System Information. EMAIL - Added a "Send Statements/Invoices via Smartsoft email gateway" option to the Email tab in System Information. This is a reliable way to send batch emails and is especially useful for users whose ISPs limit the number of emails they can send. - When sending an HTML email from the patient file, clicking No on the send confirmation dialog will now return the user to the email window instead of closing it. - When sending a plain text email from the patient file, a send confirmation dialog will now be displayed when the Send button is clicked. - When sending receipts and invoices via email using the Receipt / Bill / Pay functions on the patient file, emails will now be sent to the email address on the billing account (if one exists). TRANSACTIONS - Added "Hide Linked Transactions" option to the patient's Transactions tab for main biller patient files (patients who have other patients linked to them). - Moved WorkCover Queensland and ACC export functions from the Invoices window to the Transactions tab. - Added Modified Time field to the patient's Transactions tab. - Renamed "Date Entered" field to "Invoice / Payment Time" on the patient's Transactions tab. ACCOUNT MESSAGES - In System Information - Account Messages, when new-style invoices and statements are enabled, "Account Message" has been replaced with "Invoice Message". - Added an Account Messages tab to Practice Groups. All Account Messages can now be set at a practice group level. If blank, the account messages in System Information will continue to be used. - Added a Remittance Message to Account Messages. This is an additional message printed on Statements and Invoices when payment information is included. STANDARD ACCOUNTS - Added "Do Not Print Next Appointment" option to Standard Accounts. MEDICARE ONLINE - This version includes the November 2017 Medicare Benefits Schedule. WORKCOVER QUEENSLAND - Increased length of the password field to meet Workcover Queensland's latest password requirements. SMS - Added the ability to reply to an SMS directly from the Messages section of the Appointment Book by either double-clicking on the message, or right-clicking and selecting "Reply to Message". - When SMS messages delivered to Front Desk aren't linked to a patient file, Front Desk will now use the mobile number to match them to a patient. If multiple matches are found, Front Desk will attempt to pick the most likely one. - Added "This message is from..." option to the Messages pop-up menu for messages with multiple patient matches. TYRO INTEGRATION - Added the ability to handle an EFTPOS surcharge when this has been enabled on the Tyro terminal. Terminals with EFTPOS surcharges enabled will return an additional item with every EFTPOS purchase, which gets recorded on the patient's file. The item code used to record this surcharge can be set on the EFTPOS tab in System Information. PAYMENT - When navigating the Payment window using the keyboard, the tab key will now only take the user to the Allocation column in the grid, skipping the other (non-editable) columns. PATIENT VISIT REPORT - Added Next Appointment to the detailed Patient Visit Report. SMS / EMAIL REMINDERS - Added <> letter tag. This can be used to include the date and time of the patient's first ever appointment at the practice. - Added the ability to filter SMS/Email Reminders by Reporting Group. STANDARD LETTERS - Added <> letter tag. This can be used to include the date and time of the patient's first ever appointment at the practice. PDF ENCRYPTION - PDFs generated by Front Desk now have encryption and document restrictions disabled by default. This change has been made due to third party billers being unable to import PDF invoices if document restrictions are in place. An "Enable PDF Encryption and Document Restrictions" option is now available on the Options tab in System Information. APPOINTMENT BOOK RULES - When editing Appointment Book Rules, added an option to "Show Practitioners without Appointment Book columns". This option is turned off by default. - Added the ability to edit Appointment Book Rules directly from the Appointment Book. This can be found in the "Reports & Utilities" section of the Appointment Book. - Access to the Appointment Book Rules icon in the Appointment Book Reports & Utilities section is now controlled by the "System Information" user access setting. SEARCH CASUAL APPOINTMENTS - Added the ability to filter by Reporting Group when using the Search Casual Appointments function. SECURITY - ACCESS - Added the ability to restrict access to the Copy Notes button in Clinical Notes. This security option can be found on the Clinical Notes tab in Security - Access, and is enabled by default for all users who have access to Add/Edit Clinical Notes. - Added the ability to restrict access to delete patient attachments. This security option can be found on the General tab in Security - Access, and is enabled by default for all users. - Added the ability to restrict access to Add / Edit Casual Appointments. This security option can be found on the General tab in Security - Access, and is enabled for all users who have access to Edit Appointments. CLINICAL NOTES - Added a keyboard shortcut (Alt-A) to the Attach button. POSTCODE MAINTENANCE - Added the ability to edit the postcode list in Front Desk. Users can also export the list or import their own list. The Postcode Maintenance option can be found on the System menu. - Added a security option to restrict access to Postcode Maintenance. FRONT DESK WORD PROCESSOR - On the Front Desk Word Processor tab in System Information, increased the width of Default Font to make it possible to display longer font names. - In the Front Desk Word Processor, the font drop-down list is now wide enough to display all font names in full. PATIENT BOOKING GATEWAY - Added "Allow patients to add notes to their appointments" option to the Defaults tab in Patient Booking Gateway Configuration. - Changed the Patient Booking Gateway message icon displayed in the Appointment Book and in Messages / SMS Replies. - Added "Send PBG emails via Smartsoft Email Gateway" option to the Email tab in System Information. This is useful when sending out Patient Booking Gateway invitations in bulk. - Removed "Contact Days" section from Patient Booking Gateway Configuration. - Replaced "Use SSL" option on the Email tab in Patient Booking Gateway Configuration with a drop-down list offering different SMTP encryption options. - Appointments rescheduled via the Patient Booking Gateway will now have "Made By" and "Changed By" recorded in Front Desk. DYMO INTEGRATION - Front Desk is now compatible with the latest version of the Dymo Label software (8.7). BILLING - Redesign of Billing window. SYSTEM INFORMATION - Redesigned the Printing Options page in System Information. MENUS - Grouped Clinical Notes items under a single sub-menu on the System menu. - Grouped Medicare / DVA items under a single sub-menu on the System menu. 17.0.8 FILE LABELS - Added "GP / Referring Dr" option to File Labels. This allows labels to be printed with the GP details recorded on the patient's Additional tab. PATIENT BOOKING GATEWAY - Changed the word "Clinic" to "Practice" throughout Patient Booking Gateway configuration. - Changed the <> letter tag to <> in Patient Booking Gateway email templates. <> will continue to work for compatibility purposes. BANKING - "Clinic Shifts" are now known as "Shifts". 17.0.7 MAILCHIMP INTEGRATION - Front Desk MailChimp integration is now compliant with MailChimp's newest security requirements. - Currently this only affects users on one of the MailChimp data centres, but MailChimp will be updating all of their data centres in the near future, so it is recommended that all MailChimp users upgrade to this version to avoid future disruptions. - Removed "Last Reset" date from MailChimp Segments. This information is no longer available from MailChimp. MICROSOFT EXCEL INTEGRATION - Enhanced Excel integration in Front Desk. After opening, editing, and closing an Excel workbook from the patient's Attachments tab, the user will now be prompted to save changes directly into Front Desk. Previously this was only possible for Word documents and Front Desk Word Processor documents. PATIENT FILE - When deleting a patient file, the user must now type the word "DELETE" on the confirmation dialog that pops up. This has been introduced to prevent users accidentally deleting patients. PAYMENT TYPE - The patient's name will now be displayed in the title bar of the Payment Type window. HICAPS INTEGRATION - Front Desk will now display a message when it starts up if HICAPS integration is enabled and a HICAPS terminal hasn't been found. This message provides troubleshooting information to the user and includes the ability to search for terminals again FRONT DESK MESSENGER - Front Desk Messenger can now be used in Global mode on single user licence copies of Front Desk. Previously, Front Desk Messenger was only available in multi-user environments. This is so that users with one installation of Front Desk can communicate with one or more mobile devices. PATIENT BOOKING GATEWAY - Added "New and existing patients" and "Existing patients only" options when "Allow guest bookings" is enabled on the Edit Practitioner window in Patient Booking Gateway Configuration. - "New and existing patients" is the current default behaviour. - "Existing patients only" will prevent the practitioner being displayed to patients who select "I am a new patient" on the Patient Booking Gateway. - Added the ability to use Google Tag Manager with the Patient Booking Gateway. This provides an extra option for users wishing to track website traffic. Google Tag Manager can be configured on the Google Analytics tab in Patient Booking Gateway Configuration. - On the Defaults tab in Patient Booking Gateway Configuration, renamed "Require reason for appointment cancellation" to "Prompt patient to provide a reason for appointment cancellation". 17.0.6 DATABASE CONNECTION - Added a "Start SQL Server" button to the database connection error dialog if Front Desk is unable to connect to the SQL Server database running on the local machine. - Added more information to database connection error dialogs. SPLASH AND ABOUT SCREENS - Updated copyright on Splash and About screens. 17.0.5 FRONT DESK MESSENGER - Front Desk Messenger is now compatible with the Front Desk Messenger app for Android. 17.0.4 FRONT DESK 2017 - Updated version to Front Desk 2017. FRONT DESK MESSENGER - Added "Messenger for Android" link to Messenger tab in System Information. - Renamed "Authorised iOS Users" button to "Authorised iOS / Android Users" on the Messenger tab in System Information. HELP MENU - Added "Front Desk Messenger for Android" link to the Help menu. - Added "Open a Support Case" link to the Help menu. - Renamed "Smartsoft Helpdesk Website" to "Smartsoft Remote Access" on the Help menu. 17.0.3 WINDOWS SERVER 2016 - Front Desk is now compatible with Windows Server 2016. CLINICAL NOTES - When a new practitioner is added to Front Desk, the default Clinical Notes Templates behaviour for that practitioner will now be set to "Ask to replace or append (append by default)". MAILCHIMP INTEGRATION - Added progress bars to the "unsubscribe" stage of a MailChimp sync to provide the user with more feedback when there are a lot of email addresses to be unsubscribed. 17.0.2 MEDICARE ONLINE - This version includes the November 2016 Medicare Benefits Schedule. MAILCHIMP INTEGRATION - Updated MailChimp functionality to use version 3 of the MailChimp API. IMPORTANT NOTE: All users currently using MailChimp integration must upgrade to this version of Front Desk and synchronise with MailChimp before the 1st of January 2017. Earlier versions of Front Desk will not be able to integrate with MailChimp after this date due to MailChimp no longer supporting version 2 of their API. SMS - If an SMS delivery has failed (this could happen, for example, if the mobile number is incorrect, if the patient's phone is turned off or out of range for an extended period, or due to a network or handset error), a message will now be displayed in the Messages section of the Appointment Book. - Double-clicking on a delivery failure message allows the user to edit and re-send the SMS message. - The user can choose to add a warning to the patient's file by right-clicking on the message and selecting "Add Warning to Patient File". - Added a help menu item on failed SMS deliveries, available by right-clicking on the message and selecting "Why Do Messages Fail?". - If the patient's mobile number is changed in the Send SMS window, Front Desk will now provide the option to update the patient's file with the new number. - Changed the behaviour of the "Send SMS now / Delay Send" dialog, so that if the user cancels at this point it won't close the SMS message window as well. ACCOUNT BALANCE - DETAILED REPORT - Added ClientID to the export. BANKING SHEETS - TRANSACTION REPORT - Added ClientID to the export. PATIENT VISIT REPORT - Added ClientID to the export. TREATMENT PLAN REPORT - Added ClientID to the export. RECALL PATIENT LIST - Added ClientID to the export. PATIENT LIST - Added ClientID to the export. ACTIVE / INACTIVE PATIENTS REPORT - Added ClientID to the export. GROUP EMAIL / SMS - Front Desk will now display a message if it fails to import a .xlsx file, and will provide a link to download the Microsoft Access Database Engine, which is necessary for some versions of Microsoft Office. 17.0.0 BACKUP - Added the ability to turn off compression when backing up Front Desk. This makes the backup and restore process considerably quicker. - Improved the accuracy of the progress bars and messages during the backup process. - Improved the responsiveness of Front Desk during the backup process. - When performing a backup, the warning displayed when backing up to the C: drive will now be displayed when backing up to any local (non-removable) drive. - The last backup date is now displayed on the backup window. RESTORE - Added the ability to restore from a SQL Server .BAK file. - Improved the accuracy of the progress bars and messages during the restore process. - Improved the responsiveness of Front Desk during the restore process. APPOINTMENT BOOK - Updated the Practitioner and Practice Group tabs at the bottom of the Appointment Book. The tabs are using Windows themes, and when scrolling using the scroll arrows the mouse button can now be held down instead of requiring multiple clicks to scroll. WAITING LIST - Once a Waiting List entry has passed the "Wait Until" date, it will now be moved to the bottom of the Waiting List, displayed in red, include the word "Expired", and the default double-click action is to remove the patient from the Waiting List. PATIENT BOOKING GATEWAY - Added "Disable auto-detection of mobile devices when embedding is enabled" option to the Defaults tab in Patient Booking Gateway Configuration. BILLINGS REPORT (BY PATIENT) - The export now includes fee category. TREATMENT PLANS - Increased the maximum number of treatments in a Treatment Plan from 99 to 255. -------------------------------------------------------------------------------- Bug fixes 19.0.1 INVOICES - When sending batch invoices, using the Un-issued Invoices Only option, if a patient was set to receive both printed and emailed invoices, and the Process button was used to generate them, the invoices would fail to print. Since 18.1.5. Fixed. MAILCHIMP INTEGRATION - An error would occur during MailChimp sync if a patient with an email address longer than 50 characters unsubscribed from the MailChimp list. Fixed. NEW ZEALAND ACC EXPORT - When exporting invoices and not filtering by practitioner, if a practitioner had more than one file in Front Desk, an export file would only be created for one of the practitioner files. Fixed. 19.0.0 PATIENT TRACKING - In some cases, after making changes on the Tracking tab of the patient file, an error would occur when attempting to close the patient file. Fixed. 18.3.4 PATIENT BOOKING GATEWAY - When using the More Times button in the Patient Booking Gateway, it wasn't taking into account the "Restrict booking time" setting. Fixed. 18.3.3 APPOINTMENT BOOK - In some cases, an error could occur when editing an appointment or casual appointment. Since 18.3.2. Fixed. ITEM CODES - With Xero integration enabled, when opening another item code by using the Search button on the Edit Item window, the Xero Account Code field was displaying the account code from the previous item. Since 18.3.0. Fixed. 18.3.0 PATIENT BOOKING GATEWAY - When adding a Patient Booking Gateway email address to Front Desk, email addresses containing a domain beginning with a number were marked as invalid. Fixed. - For appointments made via the Patient Booking Gateway, the appointment type wasn't printed on a day list. Fixed. ANZ HEALTHPAY INTEGRATION - An error would occur when attempting to process a health fund claim for health funds with names longer than 20 characters. Fixed. APPOINTMENT BOOK - When moving a patient into or out of a group appointment by dragging and dropping or using the Change Appointment function, the patient's SMS and Email reminder settings weren't taken into account. Fixed. - When changing the time of a group appointment, the reminders for patients within the group weren't being reset. Fixed. - For practitioners with "Email practitioner when an appointment is cancelled" enabled, when deleting multiple appointments at the same time in either the patient's Appointments tab or in a group appointment, if the user clicked on a different appointment before the deletion was complete, the wrong appointment details were recorded in Cancels/Reschedules. Fixed. SUMMARY REPORT - When filtering the Summary report by Reporting Group, payments could be incorrectly listed as unresolved if they were split between practitioners in the Reporting Group. Since 16.9.7. Fixed. 18.2.6 BILL AND RECEIPT - For systems without Tyro, HICAPS, or ANZ integration, on the Bill and Receipt windows the Tooth Number / Clinical Code field was visible after changing practitioner. Since 18.2.0. Fixed. 18.2.5 APPOINTMENT BOOK - If Medical Specialist Referrals was enabled, when the Make Next Appointment function was used on an appointment with no referral set, for a patient with an indefinite referral on their file, Make Next Appointment wouldn't work. Rare. Fixed. PATIENT EVENTS - When the "Show SMS" option was turned off, events with an empty Notes field were not displayed on the Events tab. Since 18.2.4. Fixed. 18.2.4 APPOINTMENT BOOK - If a user had restricted access to the Appointment Book (i.e. only able to view certain practitioners or practice groups), and they opened the Appointment Book on a day with no available practitioners, the first time they tried to move to a different day the calendar would be set to an incorrect date. Fixed. - When deleting multiple appointments at the same time from the patient's Appointments tab, if both "Record as cancelled" and "Email cancellation" options were selected, in some cases the wrong appointment time was recorded on the Cancels/Reschedules tab. Fixed. 18.2.3 PHYSITRACK - The Physitrack button in Clinical Notes was in some cases visible when Physitrack integration hadn't been enabled. Since 18.2.0. Fixed. 18.2.2 BARCODE SCANNING - When using the barcode scanner on the Receipt window, although the correct description and price were recorded in the transaction, the wrong item code was recorded. Fixed. 18.2.1 STATEMENTS - An error would occur when attempting to reprint a statement. Since 18.2.0. Fixed. 18.2.0 STATEMENTS - When not using the "Print itemised invoices on statement" option, in some cases linked patients with the "Don't Print Patient Name" option enabled could have their names printed on the statement. Fixed. APPOINTMENT BOOK - When using the Add Appointment (New Patient) function in the Appointment Book, in some cases reserved appointments were not created correctly. Fixed. ACCOUNT BALANCE REPORT - The Statement Number field on the detailed Account Balance export was empty. Since 17.0.10. Fixed. MEDICARE ONLINE CLAIMING - If a patient's address contained a four digit PO Box number and also a postcode beginning with a 0, when submitting a claim to Medicare the PO Box number was sent as a postcode which could cause a claim to be rejected due to an invalid postcode. Rare. Fixed. APPOINTMENT SCHEDULER - For appointments over multiple intervals, using the arrows in the "To be Processed" grid was not correctly selecting the next available appointment. Fixed. SMS DELIVERY RECEIPTS - In some cases, users upgrading from old versions of Front Desk were unable to retrieve SMS delivery receipts. Since 18.1.7. Fixed. TRANSACTION LOG - When previewing or printing the Transaction Log from the patient file, in some cases an error would occur, causing Front Desk to close unexpectedly. Fixed. 18.1.7 BILLING - When emailing receipts or invoices from the Billing window, if different invoice and receipt email templates had been set on the Practitioner's file, and if the billed items included reductions and had been fully paid, the invoice email template was selected instead of the receipt template. Fixed. APPOINTMENT BOOK - In some circumstances it was possible for two people making appointments at the same time to create overlapping appointments. Fixed. MEDICARE / DVA ONLINE CLAIMING - On some models of HP printer it wasn't possible to print the Medicare Statement of Claim and Benefit Payment, the Bulk Bill Assignment of Benefit, the DVA Claim for Treatment Services, or the DVA Treatment Service Voucher. Rare. Fixed. ATTACHMENTS - When exporting an FDD file from the patient's Attachments tab and converting to PDF, the PDF was not exported to the selected folder. Fixed. - When exporting multiple files from the patient's Attachments tab, if any of the selected attachments were FDD or Word documents, and the user chose to convert them to PDF, some attachments were exported to the wrong folder. Fixed. PATIENT WARNINGS - In some cases, when billing and receipting from the Appointment Book, if a patient warning was displayed, removal of the warning or changes to it were not saved. Fixed. BACKUP - When backing up to a USB hard drive, in some cases Front Desk would display a warning about backing up to a non-removable drive. Fixed. 18.1.6 MEDICARE / DVA ONLINE CLAIMING - In clinics processing large volumes of Bulk Bill and DVA claims via Online Claiming, after 260,000 claims Front Desk was unable to process new payment reports from Medicare / DVA. This would occur after Claim ID Z9999@. Fixed. FRONT DESK REGISTRATION - In rare cases it was possible for Front Desk to miscount the number of users currently logged in, which could temporarily prevent a user from logging in. Fixed. CLINICAL NOTES - The "Print" security option in Clinical Notes was not working, allowing users to print Clinical Notes even if this restriction was in place. Fixed. WORKCOVER QUEENSLAND INVOICING - When submitting Workcover Queensland invoices, in some cases if an error occurred the error message would be hidden behind the progress bar. Since 17.0.10. Fixed. CLINICAL NOTES TEMPLATES - It wasn't possible to use the Copy function for Clinical Notes templates with a description longer than 42 characters. Fixed. INVOICES / STATEMENTS - When exporting multiple Invoices or Statements to PDF, if the patient's account name contained a "/" an error could occur. Fixed. 18.1.5 PRINTER SELECTION - In Windows Server 2016, Front Desk would not detect and use the default Windows printer if that printer had been redirected over a remote desktop connection. Fixed. ACTIVE / INACTIVE PATIENTS REPORT - An error would occur when attempting to send emails or SMS from the Active / Inactive Patients report when using the "Exclude patients with future recalls" option. Since 18.1.2. Fixed. INVOICES - In some circumstances, if an invoice contained multiple items printed over multiple pages, and if payments made to the invoice had different Invoice #s, the Invoice #s of payment could be printed at the top of an invoice page. Fixed. STANDARD LETTERS - An error would occur when attempting to create a standard letter in Word from the patient's Billing Details tab after changing a patient's email address on the General tab. Since 17.0.11. Fixed. BANKING SUMMARY EXPORT - On the Banking Summary export, no description was included in the Payment Type column for Medicare / DVA or HealthPoint totals. Since 12.6.1. Fixed. 18.1.3 INVOICES - In some cases, when attempting to reprint invoices from the Preview window, the printer would be unable to print. Since 17.0.10. Rare. Fixed. - An error would occur when attempting to reprint invoices for anyone using Microsoft SQL Server 2005. Since 18.1.0. Fixed. MAILCHIMP INTEGRATION - An error could occur when adding patients to a MailChimp segment if none of the patients existed in the MailChimp list. This could occur if patients were manually deleted on the MailChimp website. Rare. Fixed. APPOINTMENT BOOK - In some cases, it was possible for the Messages section of the Appointment Book to flash when there were no messages waiting to be viewed. Since 18.1.2. Fixed. 18.1.2 INVOICES - An error would occur when attempting to reprint invoices if Multiple Accounts per Patient was not enabled. Since 18.1.1. Fixed. - An error would occur when attempting to use the "Include items from different invoices on a single document" option to reprint items that included GST. Since 18.1.0. Fixed. MEDICARE / DVA ONLINE CLAIMING - For practices with Medical Specialist Referrals enabled, when printing a Bulk Bill Assignment of Benefit Form, Medicare Statement of Claim & Benefit Payment, or DVA Treatment Service Voucher, if no referring doctor was included with the claim, the referring doctor name printed would be the name of a referrer with a blank provider number. Since 13.1.0. Fixed. PATIENT BOOKING GATEWAY - Guest registration requests could appear with no name in the Messages section of the Appointment Book if the guest patient had been deleted via the patient file before being processed. Fixed. - In some cases, registration requests displayed in the Messages section of the Appointment Book weren't removed after being processed. ACTIVE / INACTIVE PATIENTS REPORT - The "Exclude patients with future recalls" option wasn't taking into account recurring recalls. Fixed. STATEMENTS - Statements generated from the patient file, if Multiple Accounts Per Patient was disabled, were not visible in the reprint list. Fixed. 18.1.1 INVOICES - When invoices were consolidated, the Invoice / Payment Time for each of the invoices being consolidated was left as the original Invoice / Payment Time. Fixed. 18.1.0 PATIENT VISIT REPORT - When generating the Patient Visit Report subsequent consultations were not being accounted for correctly, resulting in an incorrect Total Visit Average. Since 17.0.10. Fixed. REPRINT INVOICES - When reprinting invoices from a third party biller's file, old-style invoices weren't displayed in the list of invoices if the invoice included only items billed to linked patients. Since 17.0.10. Fixed. EDIT INVOICE - When editing an invoice, the item schedule wouldn't always default to the correct schedule for the practitioner. Since 17.1.3. Fixed. APPOINTMENT BOOK - If the Appointment Book was open to a section other than Reports & Utilities, the user then logged out, and a different user (without access to System Information) logged in, and then clicked on Reports & Utilities, the Edit Rules option was visible. Since 17.1.0. Fixed. FRONT DESK MESSENGER - When using Global Messenger, users with user names longer than 13 characters weren't able to receive messages sent directly to them. Fixed. 18.0.0 CLINICAL NOTES - In Windows 10 version 1709 (Fall Creators Update), it wasn't possible to double-click to open a Clinical Note in the Front Desk Word Processor, or to double-click on an embedded graphic to edit it. Fixed. ITEM CODES - Practices without stock control enabled would see an error when trying to create a new item. Since 17.1.4. Fixed. - Practices without stock control enabled would see a blank window when trying to edit an item. Since 17.1.4. Fixed. STATEMENTS / INVOICES - When previewing, emailing, or PDFing multiple A5 invoices, or A5 statements with attached invoices, the page size was A4 instead of A5. Since 17.0.10. Fixed. 17.1.5 EDIT INVOICE - An error would occur when attempting to edit an invoice in a SQL Server 2000 (or SQL Server 2000 compatible) database. Since 17.1.4. Fixed. 17.1.4 RECEIPTS - When a plain text email was set as the default email template for receipts, a "Send message?" prompt would pop up before emailing the receipt. Since 16.9.14. Fixed. GROUP APPOINTMENTS - When editing a group appointment and choosing "Edit future Group Appointments in schedule", if any existing appointment notes were deleted from the Notes field, the Appointment Notes tag would still be shown in the Appointment Book. Fixed. PATIENT REFERRALS REPORT - When filtering the Patient Referrals Report by "Transaction Between", and exporting to Excel, the total billed amount on the export wasn't taking into account fee reductions. Fixed. - The Patient Referrals Report (Summary) could contain duplicate referrers on systems with MailChimp integration enabled. Fixed. PATIENT BOOKING GATEWAY - When processing a guest booking for an existing patient, the patient's address and phone numbers weren't displayed. Fixed. MESSAGES / SMS REPLIES - The wrong icons were displayed for Smartsoft and Front Desk messages in Messages / SMS Replies. Fixed. EMAIL - When sending a single email from a patient's file, if an attachment was added, then the user started adding a second attachment but cancelled the dialog box, an error would occur when attempting to send the email. Fixed. MAILCHIMP INTEGRATION - If a patient without an email address was deleted from Front Desk, during each subsequent MailChimp sync Front Desk would attempt to unsubscribe the patient from MailChimp. Fixed. CLINICAL NOTES - If a user had "Add / Edit" Clinical Notes access, but not "Edit after Edit / Revision Period" or "Edit Clinical Notes practitioner", if they attempted to edit a previous note and then clicked "New Note", "Quick Add", or "Print", a warning message would pop up and keep popping up, forcing them to close Front Desk. Fixed. - The keyboard shortcut for the "Copy Note" button (Alt-Y) didn't work because it conflicted with the keyboard shortcut for the System menu. Changed to Alt-O. - An error would occur if the user tried to close the patient file after attempting to preview a Word document attachment before the preview had appeared. Fixed. 17.0.9 CLINICAL NOTES - When editing a Clinical Note outside the edit/revision period, if the Clinical Note revision was saved by clicking the X to close the patient file, or if a new note was created before saving the revision, two revisions of the note would be saved - one containing the user's changes, and also a blank revision. Since 17.0.8. Fixed. 17.0.8 PRACTITIONER DAYS - When editing Practitioner Days in System Information, if the user scrolled the grid after making a change, and then didn't make any further changes, an error would occur when trying to save the changes. Fixed. FRONT DESK MESSENGER - When adding, editing, or deleting Messenger Auto Complete text in Front Desk, changes wouldn't take effect in Front Desk Messenger until Front Desk was restarted. Since 16.9.0. Fixed. GROUP APPOINTMENTS - When using Make Next Appointment from a Group Appointment, if the user also clicked Change Appointment (before or after Make Next Appointment), attempting to make the patient's next appointment would move the patient out of the Group instead. Fixed. CLINICAL NOTES - If a new Clinical Note was added, changes were made within the first second, and no further changes were made after that time, the initial changes would not be saved. Fixed. DAY LIST - Appointment types weren't printed on the Day List for patients with very long names. Fixed. 17.0.7 MAILCHIMP INTEGRATION - If over 10 MailChimp segments had been created, only the first 10 were displayed in Front Desk. Since 17.0.2. Fixed. PATIENT FILE - In some cases (e.g. for patients with a lot of appointments) opening the patient file could take a long time, and in extreme cases could time-out. Since 16.9.14. Fixed. - In rare circumstances, an error could occur after opening several patient files by searching for the patient using the Search button on the General tab of the patient file. Fixed. PATIENT X-RAYS - If the Export button was clicked without first selecting an X-ray to export, an error message would be displayed. Fixed. APPOINTMENT BOOK - When using the Pack Appointments function, it was possible to start a second Pack Appointments before the first one had finished, which could cause errors to occur. Fixed. EVENTS REPORT - When exporting the Events Report to Excel, in some cases the patient's date of birth was exported incorrectly. Fixed. 17.0.6 PATIENT BOOKING GATEWAY - In certain circumstances it was possible for appointments made via the Patient Booking Gateway to overlap existing appointments or rule-outs in the Appointment Book. Fixed in 17.0.3. Reintroduced in 17.0.4. Fixed again. - When booking appointments via the Patient Booking Gateway for practitioners with multiple Appointment Book columns, the earliest available appointment slots weren't always selected. Fixed. INSTALLER - In some versions of Windows, .NET Framework would fail to install. Fixed. SMS - When an SMS delivery failure notification was received by Front Desk, a blank reply was displayed underneath the failed SMS on the patient's SMS tab. Since 17.0.2. Fixed. - Occasionally, multiple delivery failure notifications could be received for the same SMS. Since 17.0.2. Fixed. 17.0.4 REGISTRATION - Some users experienced problems with Front Desk registration after upgrading to version 17.0.3. Fixed. 17.0.3 PATIENT BOOKING GATEWAY - In certain circumstances it was possible for appointments made via the Patient Booking Gateway to overlap existing appointments in the Appointment Book. Since 17.0.0. Fixed. PRINT APPOINTMENTS - When printing a patient's appointments, if appointments for more than one practitioner were included on the printout, a custom practice group header wasn't printed even if all practitioners were in the same practice group. Fixed. INVOICES - In rare circumstances, when printing an invoice for multiple linked patients from the main biller, if a patient had enough "Print on Account" details to require two or more client header lines to be printed, it was possible for an item to not be printed on the invoice. Fixed. 17.0.2 EMAIL - A recent update to Outlook 2016 caused an issue sending emails via MAPI from Front Desk. Errors would occur when attempting to send more than one email. Fixed. 17.0.1 LETTER TAGS - The <> letter tag wasn't working, except when sending SMS/Email reminders from the Appointment Book and filtering by Practice. Since 17.0.0. Fixed. 17.0.0 GROUP APPOINTMENTS - When scheduling recurring group appointments for a practitioner with multiple columns, if the practitioner had rules set up to prevent appointments from being scheduled in the second (or higher) column, and if the group appointment being made covered multiple appointment intervals, Front Desk wouldn't allow the group appointments to be scheduled. Fixed.