Front Desk Practice Management System®

Developed over the last 25 years, Front Desk is Australia's most trusted allied health practice management system used in over 2,200+ professional practices and by more than 8,000+ users.

Front Desk is designed to manage the most complex business structures, with support for multiple users, practitioners, professions, locations and businesses. With hundreds of customisable functions, Front Desk is the best possible match for your practice management needs.

Appointment Book

The Appointment Book displays appointments in a day, week or month view. Simple workflows allow you to receipt, invoice, open patient files and manage individual and group appointments with ease. Resources, such as Pilates equipment, can be allocated to an appointment. Practitioner availability is managed using an advanced rule-based system. Practitioners can be configured to appear on select days, with custom start times, end times and intervals. Other features include:

  • Bulk Appointment Scheduler
  • Waiting List
Web Appointment Book

The Web Appointment Book allows users to access their appointment book using a web browser on desktop and smartphone devices. Click here to learn more.


The Web Appointment Book includes iCal support, allowing practitioners to subscribe to their appointment book column using supported calendar applications such as Microsoft Outlook®, Apple Calendar and more. Click here to learn more.

Online Booking

The Front Desk Patient Booking Gateway allows your patients to book individual and group appointments online through your website and social media pages. The advanced rule-based system considers your practice rules, policies and privacy to book valid appointments online 24/7. Click here to learn more.

Patient File Management

The Patient File is used to access all information regarding a patient including:

  • Contact Information
  • Billing Details
  • Transactions
  • Appointments
  • Clinical Notes
  • Referrers
  • Medicare & DVA Details
  • Health Fund Details
  • Communication History
  • Recalls
  • Events
  • Associated Contacts
  • Tracking Categories
  • File Attachments
  • X-Rays and Photos


Front Desk includes a complete accounts receivable system to manage invoice and payment processing for even the most complex allied-health billing scenarios. Patients can be assigned to fee categories, which determines the fee for each item or service and reduces errors at the time of billing. If required, fee reductions, write-offs and GST can also be applied. Receipts, invoices and statements can be printed or processed electronically, either individually or as a batch. Other features include:

  • Multiple Accounts
  • Third-Party Billing
  • Account Balance Report
  • Item Codes
  • BPAY
  • Future Billings
  • Quotations
  • Stock Control
  • Cash Book
  • Barcode Scanning

Clinical Notes

Clinical notes are used to document patient history and treatment records. Security permissions control who can access patient clinical notes. Other features include:

  • Clinical Note and Letter Templates
  • Text Auto-complete
  • Quick Buttons
  • Body Charts & Clinical Symbols
  • Conditions / Regions / Stages
  • Patient X-Rays


Integrated Word Processor

An integrated medical Word Processor can be used for your letter writing and Mail Merges without purchasing additional software. The Front Desk word processor also includes an extensive medical dictionary so that your medical terms will not be highlighted as misspelt words.

General Correspondence

The SMS & Email Integration also allows you to send general patient correspondence and marketing campaigns directly through Front Desk.

SMS & Email Appointment Reminders

Customised appointment reminders can be sent directly to patient mobile phones or to their email address using the SMS and Email Integration. Front Desk includes a full-featured, reliable SMS delivery service, which includes delivery receipts, a reply path so that patients can respond to SMS and the option to include Add-to-Calendar links so that patients can easily add appointments into their calendar application. Click here to learn more about SMS features and pricing.


Standard reports in Front Desk cover the needs of most practices and can be viewed on screen, printed and exported to PDF, Excel and CSV formats. It's also possible to contact patients that match report criteria by SMS, email, post and through the MailChimp integration. Standard reports include:

  • Banking Sheets/Shift Reports
  • Billings Report
  • Trend Analysis
  • Transactions
  • Recall Patient List
  • Active / Inactive Patients
  • Birthday List
  • Patient Referrals
  • Patient List
  • Events Report
  • Time Management Report
  • Treatment Plan Report
  • Patient Visit Report
  • GST Reconciliation
Insights Dashboard

Front Desk Insights Dashboard is an advanced reporting tool that allows users to monitor the health of their business using customisable widgets such as graphs, tables and KPIs. This application provides live business intelligence information, offering flexible feedback on day-to-day business operations and is available to Front Desk users at no cost. Click here to learn more.

Security & Backup

Front Desk offers an easy to use built-in backup with direct user access or through a supplied automated backup utility to help make the task of backing up your important data easier.

Security Access Permissions

Front Desk users can be assigned access to specific functions and features within the system. This granular security allows more individual and customised configurations to be created, ensuring users only have access to the areas they require.

Audit Log

A comprehensive Audit Log is available to track activity within Front Desk. This includes key security records such as when users access the system, the deletion of records and the generation of reports.

Remote Access & Cloud

Front Desk is based on Microsoft SQL Server® database technology for reliability and scalability from one to 100+ users. Several remote access options are available for users that require access to their Front Desk system from outside of the office. Enterprise cloud functionality is also possible through cloud database hosting and terminal server setups.


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